Support » Plugin: WooCommerce PDF Invoices & Packing Slips » There has been a critical error on your website.

There has been a critical error on your website.

  • pmccoy833

    (@pmccoy833)


    9 months, 3 weeks ago

    I got a critical error trying to generate a pdf. Debug info as follows:

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/y9pxdlxpi1vw/public_html/scentsofthegods.com/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php on line 4893
    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 65536 bytes) in /home/y9pxdlxpi1vw/public_html/scentsofthegods.com/wp-admin/includes/class-wp-ajax-upgrader-skin.php on line 60

    The only change I made to the wordpress was installing and activating Storefront

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kluver

    (@kluver)

    9 months, 3 weeks ago

    Hi @pmccoy833,

    Creating PDFs is quite a memory intensive process. When files become too large this error is thrown. Usually this is related to the use of images in your document. Have you uploaded your logo in a very high resolution by any chance? Higher than 300 dpi is not necessary.

    You can also increase your WP memory limit. To troubleshoot the issue read the following: Solving memory issues

    • This reply was modified 9 months, 3 weeks ago by kluver.
    Thread Starter pmccoy833

    (@pmccoy833)

    9 months, 3 weeks ago

    The logo is set at 300dpi. I checked the memory settings and it is already set at double the recommended settings. I set it to html to get it to work. The only difference between this packing slip and others I’ve generated in the past was this was a large order with a dozen products. Would this cause an issue?

    Plugin Support alexmigf

    (@alexmigf)

    9 months, 3 weeks ago

    Hello @pmccoy833

    Which PHP version are you running? What is your memory settings now?

Viewing 3 replies - 1 through 3 (of 3 total)
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