Support » Plugin: WooCommerce » There has been a critical error on your website

  • Resolved ponnarasiaccu

    (@ponnarasiaccu)


    while i open woocoomerce/order/edit order page(wp-admin/post.php?post=972&action=edit) the page showing “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    the error showing only on “wp-admin/post.php?post=972&action=edit” this page everything working properly.

    i don’t no why its showing like that previous its working perfectly but suddenly its showing like that.

    kindly help me to short out the issue

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support thup90

    (@thup90)

    Hi there,

    What did the error say, could you copy/paste the content of the error in your reply?

    thank you for your response.
    i cant able to see the error part on this page its showing
    “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    i cant able to see/find out the error even i have used define( ‘WP_DEBUG’, true ); in wp-config.php.

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @ponnarasiaccu,

    Did you check for the email your WordPress installation indicated sending to your sites admin email address? Without an error message of some kind, as you’ll appreciate it’s hard to initally offer any guidance.

    I’d suggest carrying out an initial conflict test in your site to see if the error is then resolved. This document below offer guidance on how to conflict test on a WordPress installation.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If conflict testing does resolve the behaviour that will let you know it’s related to some code witin a plugin or theme which you have installed.

    this is what i have received a email from WordPress :

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Appland.

    First, visit your website and check for any visible issues. Next, visit the page where the error was caught (wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    wp-login.php?action=enter_recovery_mode&rm_token=eOglYP05mqDeH9o32FhVT6&rm_key=m515hVuLx905OxJq6x4gOH

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.2
    Current theme: Appland (version 2.9.4)
    Current plugin: (version )
    PHP version 7.2.24

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @ponnarasiaccu,

    WordPress is indicating that the error is with the theme you’re using as per this section of the message below.

    In this case, WordPress caught an error with your theme, Appland.

    It seems that Appland is a theme which is sold on ThemeForest and you can reach out to the developers of the theme from this page below.

    https://themeforest.net/item/appland-wordpress-theme-for-app-saas-products/22475002

    I hope this helps.

Viewing 6 replies - 1 through 6 (of 6 total)
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