Support » Plugin: WP Mail SMTP by WPForms » There has been a critical error on your website.

  • I updated the plugin and my site went down. I received this error
    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    I identified your plugin as the source of the issue by changing the folder name for the plugin so it wasn’t active on my site.

    I hope not many users will be affected. But, can you provide a link to the previous plugin version download?

    • This topic was modified 1 year, 4 months ago by Powerful1.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    Hi @powerful1

    Thanks for reaching out! I’m really sorry this plugin update is causing some issues for you. But we are here to help.

    Could you please answer some questions first?

    1. Which version of WordPress do you currently have?
    2. Which version of PHP do you currently use?
    3. Which version of the WP Mail SMTP plugin were you upgrading from?
    4. Which mailer was activated?
    5. Do you have access to the error_log of your site? Or was WP_DEBUG_LOG enabled on your site? We need to know exact errors, it you would super helpful if you could enabled WP_DEBUG and activate the SMTP plugin with it.

    We need as many details as possible.

    The previous version of the plugin can be downloaded on this page, there is a “Previous Versions” section where you can select 2.0.1.

    Here are possible steps to fix the issue:
    1. Open /wp-admin/options.php page on your site.
    2. On that page find options with these names: schema-ActionScheduler_LoggerSchema, schema-ActionScheduler_StoreSchema, and action_scheduler_migration_status (if any, the last one may be missing)
    3. Remove their values (leave them empty), save the changes.
    4. Activate on the Plugins page the WP Mail SMTP plugin again.

    This should trigger the internal library to re-generate database tables, that might fix your issue.

    • This reply was modified 1 year, 4 months ago by Slava Abakumov. Reason: added details about possible fix
    Thread Starter Powerful1

    (@powerful1)

    Thanks Slava

    I tried the page scheduler
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    My WP is 5.4.1
    My php is 7.2
    I had the most recent version of SMTP
    I had gmail as mailer

    The four steps worked.

    Also, I have a really comprehensive error log that might help you identify the error. Do you have an email I can send it to or a site where I can submit it?

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi,

    @powerful1 I’m glad the steps from Slava worked for you. Would it be possible to post the error log here (you can delete any personal information from it)?

    Take care!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    If you are not the person who posted this originally and you need support then per the forum guidelines please start your own topic.

    https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

    You can do so here.

    https://wordpress.org/support/plugin/wp-mail-smtp/#new-post

    I have archived the other replies, please do not take over someone’s topic like that again.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘There has been a critical error on your website.’ is closed to new replies.