There has been a critical error on this website.

  • Resolved leadfoot12000

    (@leadfoot12000)


    2 years, 11 months ago

    Ok I am totally lost and my Charitys website will not work anymore since the core update.

    I have tried several things so far.

    1) I have manually redone the database update. Still getting critical error

    2) I have disconnected Stripe. It now wont reconnect.

    If someone tries to make a donation at: https://truckerschristmasgroup.org/donate/ the following error now comes up instead of critical error:

    Error: No API key provided. (HINT: set your API key using “Stripe::setApiKey()”. You can generate API keys from the Stripe web interface. See https://stripe.com/api for details, or email support@stripe.com if you have any questions.

    If I go to settings/gateways/stripe and try to connect to Stripe. I am able to login to Stripe and then get this error when Stripe trys to return to website.

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    Mysql is updated and I am at a loss as to how I can restore Give to working condition. Stipe seems to be working in my online store ok for now. The issue is just with Stripe.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter leadfoot12000

    (@leadfoot12000)

    2 years, 11 months ago

    This is the latest error message from the logs:

    post_title:Stripe Error
post_content:The Stripe Gateway returned an error while creating the customer. Details: #0 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php(125): Stripe\ApiRequestor->_requestRaw('post', '/v1/customers', Array, Array)
#1 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiOperations/Request.php(57): Stripe\ApiRequestor->request('post', '/v1/customers', Array, Array)
#2 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiOperations/Create.php(23): Stripe\ApiResource::_staticRequest('post', '/v1/customers', Array, Array)
#3 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(369): Stripe\Customer::create(Array, Array)
#4 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(201): Give_Stripe_Customer->create_customer()
#5 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/class-give-stripe-customer.php(109): Give_Stripe_Customer->get_or_create_customer()
#6 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-checkout.php(147): Give_Stripe_Customer->__construct('greg@tcgo.org', 0)
#7 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(292): Give_Stripe_Checkout->process_payment(Array)
#8 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
#9 /home/truckerschristma/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#10 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/functions.php(186): do_action('give_gateway_st...', Array)
#11 /home/truckerschristma/public_html/wp-content/plugins/give/includes/process-donation.php(213): give_send_to_gateway('stripe_checkout', Array)
#12 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(292): give_process_donation_form(Array)
#13 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array)
#14 /home/truckerschristma/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#15 /home/truckerschristma/public_html/wp-content/plugins/give/includes/actions.php(88): do_action('give_purchase', Array)
#16 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(292): give_post_actions('')
#17 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#18 /home/truckerschristma/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#19 /home/truckerschristma/public_html/wp-settings.php(560): do_action('init')
#20 /home/truckerschristma/public_html/wp-config.php(86): require_once('/home/truckersc...')
#21 /home/truckerschristma/public_html/wp-load.php(37): require_once('/home/truckersc...')
#22 /home/truckerschristma/public_html/wp-blog-header.php(13): require_once('/home/truckersc...')
#23 /home/truckerschristma/public_html/index.php(17): require('/home/truckersc...')
#24 {main}
post_parent:0
log_type:gateway_error
file:/home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/functions.php
line:251
function:add
class:Give_Logging
    Thread Starter leadfoot12000

    (@leadfoot12000)

    2 years, 11 months ago

    The first issue that brought the problem to my attention was the Stripe webhook stopped working. I think the webhook is working again but still have the above issues

    Plugin Support Rick Alday

    (@mrdaro)

    2 years, 11 months ago

    Hi @leadfoot12000,

    Happy to help.

    This error can trigger for a couple of reasons:

    1. Whenever GiveWP and Stripe create a donation, the Payment Method is created and stored via Javascript in the browser (via the PM_YYYY id number). That is used for the rest of the transaction. In case there is some other JavaScript error that is preventing that value from being stored in the browser. Stripe assumes that any error is a potential security breach, so they don’t pass back that Payment Method until it’s confirmed there are no JavaScript errors on the page.

    2. This is related to an incompatibility of the Stripe library we use and CentOS servers: https://github.com/impress-org/givewp/issues/4652

    This has to do with the cURL version on the server.

    In this case, you need to contact your host to check if cURL is active AND working.

    The user who reported that also provided a workaround in case you want to try it out.

    The file you need to edit is vendor/stripe/stripe-php/lib/HttpClient/CurlClient.php

    This is found in the “give” plugin folder. I made a quick screencast to help you navigate and edit the file: http://somup.com/cYQ3ccXMB6

    Remember to test this in a staging site first if you can.

    Hope it helps!

    Thread Starter leadfoot12000

    (@leadfoot12000)

    2 years, 11 months ago

    @mrdaro thanks so much for taking the time to reply. I have just been able to reply to your response.

    I will check with the host asap and see if cURL is active and working.

    This is the error sent to me from the website. I should have included it above. Pletrase let me know if it changes any of what you have sent me. And please bear with me as I am a very amateur web guy trying to run a charity and a website…

    Error Details
=============
An error of type E_ERROR was caused in line 402 of the file /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php. Error message: Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, Stripe\Util\CaseInsensitiveArray given in /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php:402
Stack trace:
#0 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php(402): array_key_exists('request-id', Object(Stripe\Util\CaseInsensitiveArray))
#1 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiRequestor.php(125): Stripe\ApiRequestor->_requestRaw('get', '/v1/accounts/ac...', Array, Array)
#2 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiResource.php(62): Stripe\ApiRequestor->request('get', '/v1/accounts/ac...', Array, Array)
#3 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/ApiOperations/Retrieve.php(24): Stripe\ApiResource->refresh()
#4 /home/truckerschristma/public_html/wp-content/plugins/give/vendor/stripe/stripe-php/lib/Account.php(114): Stripe\Account::_retrieve('acct_1GIXHhKmoH...', Object(Stripe\Util\RequestOptions))
#5 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/give-stripe-helpers.php(1532): Stripe\Account::retrieve('acct_1GIXHhKmoH...')
#6 /home/truckerschristma/public_html/wp-content/plugins/give/includes/gateways/stripe/includes/admin/admin-actions.php(63): give_stripe_get_account_details('acct_1GIXHhKmoH...')
#7 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(292): give_stripe_connect_save_options('')
#8 /home/truckerschristma/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#9 /home/truckerschristma/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#10 /home/truckerschristma/public_html/wp-admin/admin.php(175): do_action('admin_init')
#11 /home/truckerschristma/public_html/wp-admin/edit.php(10): require_once('/home/truckersc...')
#12 {main}
  thrown

    EDIT: I tried the fix in the video that you linked to but still have same error.

    • This reply was modified 2 years, 11 months ago by leadfoot12000.
    Plugin Support Rick Alday

    (@mrdaro)

    2 years, 11 months ago

    Hi @leadfoot12000,

    Can you also include your System Info?
    Donations -> Tools -> System Info.

    Thanks!

    Thread Starter leadfoot12000

    (@leadfoot12000)

    2 years, 11 months ago

    Hi Rick

    I seem to have solved the issue. I was running php 8.0 and went back to 7.4 All is working ok now.

    Thanks again for your help

    Smartwebasia

    (@smartwebasia)

    2 years, 6 months ago

    I seem to have solved the issue. I was running php 8.0 and went back to 7.4 All is working ok now.

    Same here. Rollback to 7.4 and it works. Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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