I am sorry that you are experiencing issues with our plugin.
First, please ensure that your website meets the plugin requirements?
Next, can you confirm that all other non-Yoast plugins and themes are updated to the latest version? In most cases, these steps resolve this issue, but if the issue remains, can you send us additional information by sending us any PHP errors related to Yoast SEO in the server error logs? You can find the errors yourself by enabling WP_DEBUG in your wp-config.php file. Once you have enabled it, activate the Yoast SEO plugin, and then send us any Yoast SEO errors in the debug.log file.
You can find more details in this article: How to Use WP_DEBUG. You can also check with your web host to see if there’s a related error in your PHP error logs.
in the cpanel i will find the wp-config.php file?
wp-config.php file is usually located in the root folder of your website with other folders like /wp-content/. You can get here via cPanel
Apologies for our late response.
Sorry that we confused you. We were mentioning cPanel, but the control panel you have depends on which hosting company you are using for your site. This could be cPanel, DirectAdmin, Plesk, and many others, or even custom ones.
If you are not sure how to access your files on the server where your site runs, please reach out to your web hosting company to help you out. They could also help you navigate to your error log to actually have more information on what the critical error was. With that information, we can then check if that is a plugin/theme conflict and if we are able to reproduce it. Thank you!
This thread was marked resolved due to a lack of activity, but you’re always welcome to re-open the topic. Please read this post before opening a new request.