There has been a critical error on this website
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[Thu Jul 28 17:36:28.114853 2022] [php7:error] [pid 3695] [client 98.10.47.38:50662] PHP Fatal error: Uncaught TypeError: Argument 1 passed to wc_add_number_precision() must be of the type float, null given, called in /var/www/html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1955 and defined in /var/www/html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1927\nStack trace:\n#0 /var/www/html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1955): wc_add_number_precision(NULL, true)\n#1 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(344): wc_add_number_precision_deep(NULL)\n#2 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(850): WC_Cart_Totals->get_shipping_from_cart()\n#3 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(144): WC_Cart_Totals->calculate_shipping_totals()\n#4 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(134): WC_Cart_Totals->calculate()\n#5 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1398): WC_Car in /var/www/html/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1927, referer: https://www.brightonhoney.com/wp-admin/post.php?post=99797&action=edit
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Viewing 9 replies - 1 through 9 (of 9 total)
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Hello,
Can you please provide the steps you need to do in order to reproduce this error on your site?
To check better, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Thanks.
oh yes sorry! main page or any page will not load with the plugin active
WordPress environment WordPress address (URL): https://www.brightonhoney.com Site address (URL): https://www.brightonhoney.com WooCommerce version: 6.7.0 WooCommerce REST API package: 6.7.0 /var/www/html/wp-content/plugins/woocommerce/includes WooCommerce Blocks package: 7.8.3 /var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/ Action Scheduler package: 3.4.0 /var/www/html/wp-content/plugins/woocommerce/packages/action-scheduler Log directory writable: /var/www/html/wp-content/uploads/wc-logs/ WordPress version: 6.0.1 WordPress multisite: – WordPress memory limit: 256 MB WordPress debug mode: – WordPress cron: Language: en_US External object cache: –Server info: Apache PHP version: 7.4.28 PHP post max size: 28 MB PHP time limit: 1000 PHP max input vars: 1000 cURL version: 7.29.0, NSS/3.53.1 SUHOSIN installed: – MySQL version: 5.5.5-10.1.48-MariaDB Max upload size: 12 MB Default timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte string: Remote post: Remote get: Database WooCommerce database version: 6.7.0 Database prefix wp_ Total Database Size 329.99MB Database Data Size 244.21MB Database Index Size 85.78MB wp_woocommerce_sessions Data: 1.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta Data: 0.30MB + Index: 0.23MB + Engine InnoDB wp_woocommerce_tax_rates Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods Data: 0.02MB + Index: 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Premium by theDotstore – 2.1.1 Friendly User Agent for WooCommerce by Blaze Concepts – 1.3.0 USPS Simple Shipping for Woocommerce by dangoodman – 1.7.1 WooCommerce compatibility for Schema by Magazine3 – 1.4 WooCommerce Amazon Pay by WooCommerce – 2.2.2 WooCommerce Stripe Gateway by WooCommerce – 6.5.0 WooCommerce Menu Cart by WP Overnight – 2.12.0 WooCommerce PayPal Payments by WooCommerce – 1.9.1 WooCommerce Shipping & Tax by WooCommerce – 1.26.2 WooCommerce by Automattic – 6.7.0 Wordfence Security by Wordfence – 7.6.0 Yoast SEO by Team Yoast – 19.4 Super Page Cache for Cloudflare by Optimole – 4.6.1 WP Crontrol by John Blackbourn & crontributors – 1.14.0 WP Fail2Ban Redux by Brandon Allen – 0.8.2 WP File Manager by mndpsingh287 – 7.1.6 WP Google My Business Auto Publish by Martin Gibson – 3.1 WP Product Feed Manager by Michel Jongbloed – 1.42.0 WP Responsive Menu by MagniGenie – 3.1.7.2 WP Rollback by Impress.org – 1.7.1 Inactive plugins (29) Blog2Social: Social Media Auto Post & Scheduler by Blog2Social, Adenion – 6.9.9 Cloudflare Page Cache by Patrick Meenan – 1.4 Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce by Conversios – 4.8.4 Cryptocurrency Ticker by CryptoBadger – 1.5 Customer Reviews for WooCommerce by CusRev – 5.0.0 Disable Widget Block Editor by Ciobanu Marius-Catalin – 1.0.0 Ditty by Metaphor Creations – 3.0.27 Export customers list csv for WooCommerce by PI Websolution – 2.0.47 External Media by Minnur Yunusov – 1.0.34 Hummingbird by WPMU DEV – 3.3.4 Image optimization service by Optimole by Optimole – 3.4.4 MarketPress by WPMU DEV – 200.9.6.2 P3 (Plugin Performance Profiler) by GoDaddy.com – 1.5.4 Payment Gateway Based Fees and Discounts for WooCommerce by Tyche Softwares – 2.7.0 Pirate Parrot by Themeisle – 1.4.0 Powered Cache by PoweredCache – 2.4.3 Smush by WPMU DEV – 3.10.3 Staff List by abcFolio – 1.6.6 Stop Generating Unnecessary Thumbnails by Codexpert – 3.5 Super Socializer by Team Heateor – 7.13.36 Woocommerce Customers Order History by javmah – 5.2.1 WooCommerce PayPal Checkout Gateway by WooCommerce – 2.1.3 WP-DBManager by Lester 'GaMerZ' Chan – 2.80.8 WP-Members by Chad Butler – 3.4.4.2 WP-Sweep by Lester 'GaMerZ' Chan – 1.1.5 WP Fastest Cache by Emre Vona – 1.0.3 WP LinkedIn Auto Publish by Martin Gibson – 7.11 WP Media Manager Lite by AccessPress Themes – 1.1.4 WP Revisions Control by Erick Hitter – 1.4.3 Settings API enabled: – Force SSL: Currency USD ($) Currency position left Thousand separator , Decimal separator . Number of decimals 2 Taxonomies: Product types external (external), grouped (grouped), pw gift card (pw-gift-card), simple (simple), variable (variable) Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5) Connected to WooCommerce.com: Enforce Approved Product Download Directories: – WooCommerce pages Shop base: #2003 - /shop/ Cart: #2004 - /shop/cart/ Checkout: #2005 - /shop/checkout/ My account: #99797 - /user-account/ Terms and conditions: #1798 - /about/privacy-policy/ Theme Name: Atahualpa Version: 3.7.25 Author URL: http://forum.bytesforall.com/ Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce support: Not declared Templates Overrides: – Jilt Abandoned Cart Recovery Plugin Version: 1.7.12 Jilt API Version: v2 Jilt API Authentication Method: OAuth Jilt API Connected: Linked to Jilt: Enabled: WooCommerce API: WooCommerce PayPal Payments Onboarded Shop country code US WooCommerce currency supported PayPal card processing available in country Pay Later messaging available in country Webhook status Vault enabled Logging enabled – Reference Transactions Used PayPal Checkout plugin Admin Enabled Features: activity-panels, analytics, coupons, customer-effort-score-tracks, experimental-products-task, experimental-import-products-task, experimental-fashion-sample-products, experimental-product-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, wc-pay-promotion, wc-pay-welcome-page, wc-pay-subscriptions-page Disabled Features: minified-js, settings Daily Cron: Next scheduled: 2022-07-29 10:29:48 -04:00 Options: Notes: 75 Onboarding: completed Action Scheduler Version: 3.4.0 Data store: ActionScheduler_DBStore Action Status Count Oldest Scheduled Date Newest Scheduled Date Complete 1,601 2022-06-28 05:19:53 -0400 2022-07-29 05:06:32 -0400 Failed 6 2020-01-23 17:40:56 -0500 2020-01-23 17:40:56 -0500 Pending 6 2022-07-29 05:40:02 -0400 2022-08-04 15:45:03 -0400Hi there @eagrayhamgmailcom!
Sorry to ask again, but could you clarify if you meant – when the WooCommerce core plugin is active, you are unable to access any page under WP Admin or on the site front?
From the error you’ve shared, it appears that you got the error while trying to update an order, is that correct?
I cannot access the public/main site with WC core is active. I can access the admin management pages. the error occurs when accessing any public page
Is WooCommerce active right now? I’m able to load your site with no errors on my end.
Can you also head to WooCommerce> Status> Logs and look for the most recent entry labeled “Fatal error logs”? What do you see there? You can paste the results in https://pastebin.com/
Most of the times, critical errors are caused by a conflict with another piece of software on your site (theme/plugin), or site’s resources being exhausted. If there’s nothing obvious in the logs, I’d recommend running a conflict test:
This is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our [Self-Service Guide](https://docs.woocommerce.com/document/woocommerce-self-service-guide/).
**How to test for conflicts**
The best way to determine if the issue is being caused by a theme and/or plugin is to:
1. Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://wordpress.org/themes/twentytwenty/) theme.
2. Try to reproduce the problem: By loading one of the public pages
If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
Please let us know how that goes.
**Tools to help with troubleshooting**
Meks Quick Plugin Disabler https://wordpress.org/plugins/meks-quick-plugin-disabler/ will remember what plugins you had active when you switch it back on.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging https://wordpress.org/plugins/wp-staging/ plugin.
I disable WC so the site will load. https://pastebin.com/yBm1ZQh1
I disabled woocommerce-paypal-payments however sameThanks for the update.
Make a full backup and update all your plugins and theme. Check if you still see the PHP fatal error. In this case, it sounds like a staging site would be a good idea to perform tests and updates. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.
If the issue persists after updating the software, repeat a full conflict test following this procedure step by step:
- Change your theme to Storefront
- Disable all plugins except for WooCommerce
- Navigate your site and check again
If you’re not seeing the PHP error again after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
Do keep us posted on how this troubleshooting works out for you.
I may have found it; plugin conflict. I suspect some auto-update The site is loading now with WC active. TY!
Glad to hear it – thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.If you have a few minutes, we’d love if you could leave us a review:
https://wordpress.org/support/plugin/woocommerce/reviews/
Cheers!
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