There are no payment methods available when changing billing country

  • b2cdev

    (@bits2c)


    1 year, 7 months ago

    Hey!

    We are using Mollie with the new WooCommerce checkout blocks version on two sites now and we notice that when you change billing country the payment methods disappear. Then if you type something in one of the billing fields the payment block is refreshing and then they are back. Also if you refresh the page they also will show up, but after changing to another country they are again gone.

    I tried to disable all plugins except WooCommerce and Mollie and installed default theme, but still having this issue also on Beta 7.9.0. The issue does not occur on another site with the same setup except using the old WooCommerce checkout. I tried all the settings including adding all the countries or leaving the field empty for each payment method.

    This is the error: There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order.

    I can give you the site URL, but like to do this in a private message or e-mail. Let me know, thanks!

Viewing 12 replies - 16 through 27 (of 27 total)
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  • marjolein64

    (@marjolein64)

    1 year, 6 months ago

    We solved the issue! All is working as expected. When a visitor enters the checkout all payment methods are available now.
    We had three duplicate shipping methods for pickup. I removed two of them, and now it is working. I don’t know why this solves the problem, but maybe someone will find this helpful.

    Plugin Support Femi

    (@femiyb)

    1 year, 6 months ago

    Hello @marjolein64

    I’m glad to learn this now works as expected.

    Plugin Support Femi

    (@femiyb)

    1 year, 6 months ago

    Hello @mick69145

    Thank you for sharing the details and the screen recording.

    I attempted to access your example site, but it seems the checkout page is currently not accessible for logged-out users. Could you please make the checkout page accessible for guest users? This will allow me to observe the behavior directly in the browser and debug the issue more effectively.

    In the meantime, I’ve tested this scenario in several of my test environments but haven’t been able to replicate the delay or the need for a page refresh for country-specific payment methods to appear. If you could grant access or provide additional details about your setup, it would help us narrow down the cause of the issue.

    Regards,
    Femi.

    busybees

    (@mick69145)

    1 year, 6 months ago

    Hi @femiyb

    I had activated a function that sends visitors to the homepage if there is no products in the cart. Just deactivated it. You can test it now.

    I can give you access to my environment so you can test it. I will create a staging environment for you so you can test if you want. How can I give you the login information in a secure way?

    Thanks Femi!

    busybees

    (@mick69145)

    1 year, 6 months ago

    Hi @femiyb

    Any updates?

    Plugin Support Femi

    (@femiyb)

    1 year, 6 months ago

    Hello @mick69145

    Thanks for the clarification.

    I was able to reproduce this issue on your site, and our developers will look into it.

    Please do not share access to sites via this platform as that would be against the support platform standards. I will let you know when there is an update.

    Regards,
    Femi

    Thread Starter b2cdev

    (@bits2c)

    1 year, 5 months ago

    Hi @femiyb

    Do you have an update?

    Thanks!

    Plugin Support Femi

    (@femiyb)

    1 year, 5 months ago

    Hi @bits2c

    Note that this is still in development for improvemnts.

    We will let you know when it is ready for beta testing again, or when it is reay to be released.

    Thank you.

    Regards,
    Femi.

    busybees

    (@mick69145)

    1 year, 4 months ago

    Hi @femiyb

    I see this issue should be fixed in update 7.9.1 accordig to the changelog. This is not the case. The payment methods enabled for specific countries are still not loaded after changing the country. I only see payment methods that are enabled for all countries. I need to refresh the page to display the country specific payment methods. When reloading the selected county get’s changed sometimes for the previous selected county.

    When are you going to fix this issue. This is reported 2 months ago…

    Plugin Support Femi

    (@femiyb)

    1 year, 4 months ago

    Hello @mick69145

    The latest update should have addressed this issue.
    Kindly confirm if you have updated to the latest version.

    Regards,
    Femi

    busybees

    (@mick69145)

    1 year, 4 months ago

    Hi @femiyb

    I confirm I’ve installed the latest version (7.9.1) on my website in the above scenario. How can I send you a screenrecording in private for further context? If it helps I can create a staging with login for you.

    Regards,

    Mick

    Plugin Support Femi

    (@femiyb)

    1 year, 4 months ago

    Hello @mick69145

    If you would like to share details privately, please reach out to the Mollie Support directly here: https://www.mollie.com/contact/merchants

    Please include the link to this WordPress support chat when you reach out.

    Regards,
    Femi.

Viewing 12 replies - 16 through 27 (of 27 total)
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