Title: Themify Builder js error
Last modified: May 19, 2022

---

# Themify Builder js error

 *  [ubaid ismail](https://wordpress.org/support/users/ubaidismail/)
 * (@ubaidismail)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/)
 * I am using the video.js library in WordPress. So when I activate the themify 
   builder plugin it causes this error (ERROR: TypeError: this.mediaElement.play
   is not a function) . Error link attached.
 * [https://i.stack.imgur.com/XUOGR.png](https://i.stack.imgur.com/XUOGR.png)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fthemify-builder-js-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15661924)
 * Hi [@ubaidismail](https://wordpress.org/support/users/ubaidismail/)
 * I’ve asked our developer to check this issue.
 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15662004)
 * Hi,
 * Any chance we could see the page itself, so we could see what this is about? 
   If you’re not comfortable sharing the URL here, you can email [support@themify.me](https://wordpress.org/support/topic/themify-builder-js-error/support@themify.me?output_format=md)
   with a link to this page, and we can continue the discussion there.
 * Small note, if you want to display a video, consider using the Video module in
   Builder instead, because of how Themify Builder lazy-loads all the required assets,
   it’s much more performant for your website and you don’t need any external scripts
   or assets to show your video.
 *  Thread Starter [ubaid ismail](https://wordpress.org/support/users/ubaidismail/)
 * (@ubaidismail)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15662130)
 * Kindly check the email I have sent the details.
 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15664827)
 * I also forwarded the email to our developer.
 *  Thread Starter [ubaid ismail](https://wordpress.org/support/users/ubaidismail/)
 * (@ubaidismail)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15665176)
 * Okay, thanks, I am waiting.
 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15666719)
 * Sure, we will let you know via email as soon as we hear back from our developer.
 *  Thread Starter [ubaid ismail](https://wordpress.org/support/users/ubaidismail/)
 * (@ubaidismail)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15675341)
 * Hello, Any update regarding the error?
 *  Plugin Author [themifyme](https://wordpress.org/support/users/themifyme/)
 * (@themifyme)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15675356)
 * We keep track of this issue via email, please reply on the email thread you’ve
   opened with us, so in case you didn’t received a reply via email yet, then we
   can check with our developer.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Themify Builder js error’ is closed to new replies.

 * ![](https://ps.w.org/themify-builder/assets/icon-128x128.png?rev=1995752)
 * [Themify Builder](https://wordpress.org/plugins/themify-builder/)
 * [Support Threads](https://wordpress.org/support/plugin/themify-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/themify-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/themify-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/themify-builder/reviews/)

 * 8 replies
 * 2 participants
 * Last reply from: [themifyme](https://wordpress.org/support/users/themifyme/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/themify-builder-js-error/#post-15675356)
 * Status: not resolved