Support » Fixing WordPress » Themes not loading (save

  • I’ve installed a fresh 5.2 wordpress in English. PHP is 7.2 MySQL is 5.6.

    Theme Twenty Seventeen (17) seems to work.
    Themes Twenty Nineteen (19), Twenty sixteen (16) do not. I see the sample text you get with a fresh install, but nothing is reminiscent of the theme.

    Other themes available from inside wordpress also do not show up correctly at all whether in Live Preview or Installed.

    Same problems from Chrome, Opera, IE and Samsung’s Mobile Browser:

    adding define(‘CONCATENATE_SCRIPTS’, false); to wp-config did not help
    Adding remove_action(‘shutdown’, ‘wp_ob_end_flush_all’, 1); to a given theme’s function.php did not help.

    Where am I going wrong? What am I missing? Are there somekind of settings I’m missing? On the server/host? Local file?

    *Current theme on the website is Twenty Nineteen (*supposedly 😉 )

    • This topic was modified 6 months, 3 weeks ago by Markk.

    The page I need help with: [log in to see the link]

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  • You said it was a fresh installation. What text are you expecting to see?
    The themes show a screenshot of how a site could look. Themes do not supply content.

    Moderator Steve Stern


    Support Team Volunteer

    What do you mean by “do not show up correctly”? The twenty* themes don’t come with any sample content; they will not look like what you see on their theme pages. It’s up to you to provide content to be displayed.

    I’m getting this
    Screen shot of applied theme

    And my previews from within WordPress look like this and this

    One preview

    Another preview

    Some themes supply a header image, but others use the featured image for the header.
    Other than that, most screenshots are contrived to look good. We in theme review team try to get the screenshot to be using theme defaults, but authors often just put lots of images in the screenshot.



    The previews you posted are just an example of what the theme can look like. It doesn’t come with the demo images and what have you. You have to add those yourself based on the site you’re building.

    Everything here is as it should be.

    Well then. And here I am here worrying that I’ll start filling up my site with content and that work will be for nothing because the theme don’t preview properly.

    Thank you for the replies.

    One thing still irks me. When previewing themes as a completely anonymous user from the wordpress site, certain themes like ‘Athena’ preview exactly as the thumbnail, while others are ‘completely wrong’?



    That’s all based on however the theme author wants it to. They don’t have to provide any of the images, copy or anything else you’re seeing. It’s just to give you some sort of idea on how the theme could work for you.

    certain themes like ‘Athena’ preview exactly as the thumbnail, while others are ‘completely wrong’?

    This viewpoint is what the theme review team tries to prevent. We tell the authors to make the screenshot look like the default settings, but they don’t. Many themes focus on the home page and supply a lot of options for that and the other pages are just whatever. So the WP preview does not set the home page to a static Page and those themes look ‘wrong’ as they show the blog page.
    We are working on getting the readme files showing, so that authors can explain and show multiple screenshots. It’s not there yet.
    There’s also better preview data built, but not put on the WP preview site.

    All makes sense now. Thank you very much for the indepth, and speedy replies!

Viewing 10 replies - 1 through 10 (of 10 total)
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