I’m sorry but as you are using a commercial theme, you need to seek support from the theme’s vendors.
This is not a problem unpackaging the theme, but rather the connection to WordPress. The information box tells me that WordPress cannot connect to my website to pass the theme from my computer to it. I don’t think the trouble is in my computer as I have been sending and receiving other types of information for several hours on the same connection. Is there soomthing wrong with my website that it cannot connect?
Please post the exact error message that you are receiving.
After hitting the “Install Now”, the computer states “Sending request to http://www.not-a-diva.com (website) and then after several minutes, I get a WordPress failure notice screen with the words “Are you sure you want to do this? and the option, “Please try again”.
I had the same problem.
You need to unzip the file, go into the folder, and zip the folder that got all the necessary files. Upload that. It did the trick for me
I am having the same problem,do you know the files that need to be rezipped and upload to word press?
after several minutes, I get a WordPress failure notice screen with the words “Are you sure you want to do this? and the option, “Please try again”.
Have you tried:
– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
– switching to the Twenty Eleven theme to rule out any theme-specific problems.
– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.
Esmi, thanks for the advice. I deactivated all the plugs currently active on the site(am using TwentyEleven to try things out), but still received the same error message when I tried to upload the new theme. So maybe @costals’ question to Agonius is relevant–what are the “necessary” folders that need to be rezipped and sent. Thanks.
Is the other poster using the same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme & configurations as you? No? Then their problem – despite any similarity in symptoms – is likely to be completely different.
Did you try resetting the plugins folder as suggested?
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