Title: theme update
Last modified: October 21, 2024

---

# theme update

 *  Resolved [francoiswp](https://wordpress.org/support/users/francoiswp/)
 * (@francoiswp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/)
 * Hello,
   This morning, while updating the theme, the “achievements” tab in my admin
   disappeared… I just did the update, nothing else… no new extensions…How can I
   solve the problem?
 * Thanks in advance for your help.
   François

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18086523)
 * Hello [@francoiswp](https://wordpress.org/support/users/francoiswp/),
 * Thank you for reaching out,
 * All our recent changes in OceanWP are related to the new customizer. We didn’t
   make any changes to the WordPress dashboard or anything that would affect it.
   However, if you believe that the theme alone caused this issue, we will need 
   more details to investigate further.
 * Unfortunately, the information provided in this thread in regards to the problems
   you are facing are insufficient for troubleshooting purposes and a possibility
   to understand the reason why this is happening on your end.
 * Kindly share the following info that could help us understand the issue you described
   better and hopefully help you resolve it:
 * 1. Detailed explanation of the issue you are experiencing; when did you first
   notice the problem occurring (after a particular update, using a specific device,
   etc), as well as the steps of you take that trigger the issue in case the problem
   is not constantly present on your website, especially on the frontend. You can
   attach screenshots or a short video of the issue.
 * **Remember that**, since we have no “achievements” tab at all in our products
   or in WordPress and some popular plugins that we know, kindly let us know what
   is the “achievements” tab and what plugin add this to your website. so we must
   know more about this item(#1).
 * 2. Explain to us step by step how we can reproduce the issue so we can recreate
   it somewhere other than your website.
    You can upload your files using one of
   the following online services: [https://postimages.org](https://postimages.org)
   [https://imgbb.com](https://imgbb.com) [https://loom.com](https://loom.com) [https://drive.google.com](https://drive.google.com)
 * 3. Kindly provide us with your system environment information. To do this, please
   go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy
   site info to clipboard. You can send the information as code here or upload them
   to [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com/](https://gist.github.com/)
   and get an exclusive link: [https://i.postimg.cc/fbjtkFyJ/image.png(you](https://i.postimg.cc/fbjtkFyJ/image.png(you)
   can remove your email address from the content).
 * ____
 * Before sending these, please make sure that:
    Everything on your website is running
   the latest versions (WP, theme, plugins). If possible, perform a basic troubleshooting
   checkup method and make sure the issue is related to our theme or plugin(s). 
   To do this, deactivate all other plugins then activate them one by one and check
   for this issue. Continue doing this until you find what product is causing a 
   conflict with our product. Then provide the details as explained above.
 * **Note:** if you have any cache plugin or server cache(CDN / Browser Cache and
   Cookies and …), you need to clear its cache contents or disable them to see your
   changes.
 * Please keep us posted.
    Thank you, Best Regards
 *  Thread Starter [francoiswp](https://wordpress.org/support/users/francoiswp/)
 * (@francoiswp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18087544)
 * Hello Shahin,
   thanks for your feedback, I appreciate the responsiveness 🙂Yes
   indeed I too was surprised to see that the OceanWP theme update could affect 
   some elements of my WordPress admin! I’m working on 2 websites for 2 different
   companies with the same theme (OceanWp). I did the update on one and the famous“
   Achievements” (“Réalisations” in french) tab disappeared. Having seen this, I
   didn’t do the update on the other site… I want to make sure I can fix the problem
   before I do this second update…I’ve attached a screenshot of the site that hasn’t
   been updated, as the tab that disappeared on the other site is still present 
   on this one : [https://postimg.cc/6yvZwnnH](https://postimg.cc/6yvZwnnH)I’ve 
   attached the site info:
 *     ```wp-block-code
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bytes)<br>total_size: 1,33 Go (1425901108 bytes) wp-active-theme<br><br>name: Protecflam (protecflam-owp_child)<br>version: 1.0<br>author: Ben<br>author_website: https://le-chat-tigre.com/<br>parent_theme: OceanWP (oceanwp)<br>theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/protecflam-owp_child<br>auto_update: Désactivé wp-parent-theme<br><br>name: OceanWP (oceanwp)<br>version: 4.0.1<br>author: OceanWP<br>author_website: https://oceanwp.org/about-oceanwp/<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp<br>auto_update: Désactivé wp-plugins-active 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Ivory Search, Mises à jour auto désactivées<br>MC4WP: Mailchimp for WordPress: version: 4.9.18, author: ibericode, Mises à jour auto désactivées code-snippets (1)<br><br>snippet-5: name: Désactiver pingbacks, scope: global, modified: 2022-12-06 07:36:25 wp-media<br><br>image_editor: EWWWIO_Imagick_Editor<br>imagick_module_version: 1687<br>imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 http://www.imagemagick.org<br>imagick_version: 3.7.0<br>file_uploads: 1<br>post_max_size: 128M<br>upload_max_filesize: 128M<br>max_effective_size: 128 Mo<br>max_file_uploads: 20<br>gd_version: 2.2.4<br>gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM<br>ghostscript_version: 9.26 wp-server<br><br>server_architecture: Linux 6.2.2-paas x86_64<br>httpd_software: Apache<br>php_version: 8.1.25 64bit<br>php_sapi: fpm-fcgi<br>max_input_variables: 5000<br>time_limit: 180<br>memory_limit: 256M<br>max_input_time: -1<br>upload_max_filesize: 128M<br>php_post_max_size: 128M<br>curl_version: 7.52.1 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disabledconsent_api: not-detectedsearch-console_shared_roles: nonesearch-console_management: owneranalytics-4_shared_roles: noneanalytics-4_management: ownerpagespeed-insights_shared_roles: nonepagespeed-insights_management: all_adminssearch_console_property: https://protecflam.com/analytics_4_account_id: 5098••••analytics_4_property_id: 3472040••analytics_4_web_data_stream_id: 4370••••••analytics_4_measurement_id: G-D9••••••••analytics_4_use_snippet: yesanalytics_4_ads_conversion_id: noneanalytics_4_available_custom_dimensions: noneanalytics_4_ads_linked: falseanalytics_4_ads_linked_last_synced_at: 1727121058 pll_optionsbrowser: 1: Détection de la langue du navigateur activéerewrite: 1: Supprimer /language/ dans les permalienshide_default: 1: Cacher l’information de langue dans l’URL de la langue par défautforce_lang: 1: La langue est déterminée par le nom du répertoire dans les permaliensredirect_lang: 0: L’URL de la page d‘accueil contient le nom ou l’ID de la page au lieu du code de langue.media_support: 0: Les médias ne sont pas traduitssync: 0: Synchronisation désactivéepost_types: post, page, wp_block, elementor_library, oceanwp_librarytaxonomies: category, post_tagversion: 3.6.4default_lang: frtopbar_menu: fr => 0 | en => 0main_menu: fr => 93 | en => 92footer_menu: fr => 94 | en => 94mobile_menu: fr => 0 | en => 0previous_version: 3.6.3 pll_language_frname: Françaisslug: frterm_group: 1term_id: 3locale: fr_FRis_rtl: 0w3c: fr-FRfacebook: fr_FRhome_url: https://protecflam.com/search_url: https://protecflam.com/page_on_front: 855page_for_posts: 84flag_code: frflag_url: https://protecflam.com/wp-content/plugins/polylang/flags/fr.pngcustom_flag_url: 0active: truefallbacks: 0is_default: trueterm_props:language/term_id: 3language/term_taxonomy_id: 3language/count: 133term_language/term_id: 4term_language/term_taxonomy_id: 4term_language/count: 55 pll_language_enname: Englishslug: enterm_group: 2term_id: 6locale: en_GBis_rtl: 0w3c: en-GBfacebook: en_GBhome_url: https://protecflam.com/en/en-protecflam-industries/search_url: https://protecflam.com/en/page_on_front: 741page_for_posts: 811flag_code: gbflag_url: https://protecflam.com/wp-content/plugins/polylang/flags/gb.pngcustom_flag_url: 0active: truefallbacks: 0is_default: 0term_props:language/term_id: 6language/term_taxonomy_id: 6language/count: 31term_language/term_id: 7term_language/term_taxonomy_id: 7term_language/count: 18 pll_warningswpml:plugins/custom-post-type-ui: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/custom-post-type-ui/wpml-config.xmlplugins/ocean-extra: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/ocean-extra/wpml-config.xmlplugins/wordpress-seo: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/wordpress-seo/wpml-config.xmlthemes/oceanwp: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp/wpml-config.xml
       ```
   
 *  Thread Starter [francoiswp](https://wordpress.org/support/users/francoiswp/)
 * (@francoiswp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18087578)
 * By deactivating all my extensions one by one on the site that hasn’t received
   the update (i.e. which still has the “Achievements” tab) I found the extension
   that manages this tab. It’s called “CPT UI”. I’ve attached 2 images ([https://postimg.cc/Ff7N5gJz](https://postimg.cc/Ff7N5gJz)/
   [https://postimg.cc/cK2ZsgQm](https://postimg.cc/cK2ZsgQm)), one of each site
   displayed on the CPT UI extension, which clearly show that my tabs have disappeared
   since this update, because I haven’t updated CPT UI… I’ll try to put everything
   back but I think I’ve lost my data…
 *  Thread Starter [francoiswp](https://wordpress.org/support/users/francoiswp/)
 * (@francoiswp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18087664)
 * Searching even deeper, I noticed that my “custom fields” had all disappeared…
   and strangely enough, on my site, my creations (Réalisations) are still there!
 *  Thread Starter [francoiswp](https://wordpress.org/support/users/francoiswp/)
 * (@francoiswp)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18088196)
 * it’s ok, I found the problem… it’s me… ;))
   I had a bad look at my admin and I
   found my realizations…sorry and thanks for your time.
 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18090115)
 * Hi [@francoiswp](https://wordpress.org/support/users/francoiswp/),
 * I’m glad that you were able to find that.
 * Best Regards

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘theme update’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.1.5/screenshot.png)
 * OceanWP
 * [Support Threads](https://wordpress.org/support/theme/oceanwp/)
 * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/theme-update-48/#post-18090115)
 * Status: resolved