Support » Everything else WordPress » Theme Support Discontinued. Where Does that Leave Me?

  • Hi Y’all,

    About a year and a half ago I purchased the premium version of a theme called Happenstance. Got some good support early on, but haven’t needed any in months.

    Just visited the developer’s site only to see this:
    “The operation of this website has been ended. Themes are no longer supported and maintained.”

    What sort of difficulty can I look forward to in the future?

    Thanks,
    Dave

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator 🚀

    If the theme and its support has been fully discontinued, you can ask for help over at https://wordpress.org/support/forum/miscellaneous/ but please note that the ability for people to support you will be limited, as in most cases you probably won’t encounter someone else who has a legally purchased copy of the theme too (and please don’t send out pirated copies of the theme to remedy that, even if it’s discontinued, it would get your account blocked rather quickly).

    In your case, I’d take the opportunity to switch to a more up-to-date and supported theme. There are many free ones to choose from: https://wordpress.org/themes/browse/new/

    • This reply was modified 1 year, 12 months ago by  James Huff.
    • This reply was modified 1 year, 12 months ago by  James Huff.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    One day it will break (maybe). It’s also possible that one day, there will be a security issue that no one will be there to patch.

    So, my advice: Look around and find another theme now and install it when you’re not under the gun of a broken site.

    Thank you.

    Any idea why it is still offered here on WordPress.org? And it’s forum is still open, even though apparently abandoned?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Team Volunteer

    That’s not the premium version and it was updated in October.

    what happenes when you purchase a “premium” theme or plugin and the publisher discontinues support for it? shouldn’t there be any guidelines or refunds if this happenes? just saying. if this happened just a few months after the purchase?

    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    The problem is that WordPress.org does not participate in the selling of these services. We can only forward people onto the vendors of those services. Giving guidance for when these services terminate would not be appropriate, maybe that’s more for business-related forums?

    lol @anandaxp really? So what happens to everyone who owns a Pontiac? Or any product that has been discontinued or gone out of business for one reason or another? Just silly –

    If you love the way the theme looks so much, hire a web designer to create a custom theme for you and problem solved. Shouldn’t cost more than a grand or two.

Viewing 7 replies - 1 through 7 (of 7 total)
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