Title: Theme Stopped Working – Compatibility issues
Last modified: August 21, 2016

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# Theme Stopped Working – Compatibility issues

 *  Resolved [delagarzacreative](https://wordpress.org/support/users/delagarzacreative/)
 * (@delagarzacreative)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/theme-stopped-working-compatibility-issues/)
 * Help! I installed WordPress and then purchased the Cartel theme and customised
   it. The theme was up and running the second I bought it without any issues. I
   go to login yesterday (about two weeks after purchasing and installing) and the
   theme is no longer working. After lots of reading through forums I tried to troubleshoot
   it and the only issue I found was that when I deactivated the theme via Control
   Panel, WordPress would then use the default theme and it would work fine. When
   I tried to reactive Cartel theme, WordPress wouldn’t let me login and my website
   was no longer there. When I called my web host they said it was ‘compatibility
   issues’.
 * My theme was working fine and it just stopped, how is that possible?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [batharoy](https://wordpress.org/support/users/batharoy/)
 * (@batharoy)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/theme-stopped-working-compatibility-issues/#post-4635031)
 * We don’t have access to that theme, you will need to seek support from the site
   that provided you with the theme.
    [http://codex.wordpress.org/Forum_Welcome#Commercial_Products](http://codex.wordpress.org/Forum_Welcome#Commercial_Products)
 *  Thread Starter [delagarzacreative](https://wordpress.org/support/users/delagarzacreative/)
 * (@delagarzacreative)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/theme-stopped-working-compatibility-issues/#post-4635032)
 * Ok.. thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Theme Stopped Working – Compatibility issues’ is closed to new replies.

 * 2 replies
 * 2 participants
 * Last reply from: [delagarzacreative](https://wordpress.org/support/users/delagarzacreative/)
 * Last activity: [12 years, 2 months ago](https://wordpress.org/support/topic/theme-stopped-working-compatibility-issues/#post-4635032)
 * Status: resolved

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