Support » Fixing WordPress » Theme preview issue / WebSocket handshake: Unexpected response code: 403

  • Resolved cybureau

    (@cybureau)


    Hi,

    I hope you are all well.

    I want to search and preview theme in WordPress in order to find a better fit for my website.

    I logged in, clicked on appearance, theme, then filter by 3 column. So far so good.The problem happen when I click on preview.
    I have open the console and I get the following error:
    WebSocket connection to 'wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data' failed: Error during WebSocket handshake: Unexpected response code: 403

    I looked into this, I have deactivate and reactivate Jetpack but I still have the issue.Please could you help?

    Many thanks,

    Charlotte

    • This topic was modified 1 year, 2 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Hi there!

    My first question would be if you have tried deactivating all plugins as well besides just the one plugin?

    There are times when it could be another plugin just causing an error with another. It hurts to see those at times but can happen.

    Thread Starter cybureau

    (@cybureau)

    Hi Jose,

    Thank you for your advice I have tested the plugins in trouble shooting mode.
    It seems that I have an issue when I enable the following plugin : 404 to 301 – Redirect, Log and Notify 404 Errors

    info about tha plugin:
    Version: 3.0.5
    Author: Joel James
    Last Updated: 8 months ago
    Requires WordPress: 3.5 or higher
    Compatible up to: 5.3.4
    Requires PHP: 5.6 or higher

    What do I do now ? (sorry I am still a beginner).

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    šŸ¤”

    The first thing I think of would be reaching out to the developer about that to see if that’s expected behavior or not. From the looks of things you could potentially reach out here: https://wordpress.org/support/plugin/404-to-301/

    If you know for certain you aren’t using that it can be removed.

    Thread Starter cybureau

    (@cybureau)

    Thank you Jose,

    I will reach out on the link that you had indicated šŸ™‚

    Thank you again for your help

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Of course!

    Happy to help

Viewing 5 replies - 1 through 5 (of 5 total)
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