Support » Theme: Neve » Theme not working

  • Resolved piyush8054


    I am using Neve theme but not getting any kind of theme options and the customizer is showing Skip to content Link.! Stuck here for 3 days .!
    Thanks in Advance

Viewing 11 replies - 31 through 41 (of 41 total)
  • I have send my question over there at the presales.
    But they emphasize it is not for suppor questions!??!
    And support questions will not be answered??!?!
    It feels really strange, like this Neve theme isn’t a free theme at all….
    Because in order to get in touch with the devs,
    or download the theme from their site, you have to buy an account.

    Hope someone can help me make this theme work.



    Hi @carl78,

    From what I saw my teammates replied you on the message that you have sent us using the contact form and we’re waiting for your reply so we can go forward.

    You don’t need to buy a product to create an account on our webiste you can only download a free theme and add your email for registration.

    Thank you for your patience and have a great day!

    • This reply was modified 1 year, 10 months ago by Madalin.

    Yes I am trying the steps they explained to me in the email, but it doesn’t improve the situation. I followed the appropriate steps to install the theme. all goes well, but the website still looks bad, and there are still menu items missing. Also I didn’t get this pop-up:

    Btw. this is what my site addres is:




    Hi @carl78,

    We have asked for others details. Please read the second email.

    Ok let me know!

    You guys are the best!!!!
    You fixed the problems asap, really awesome service guys!!!!
    you made my decade!!

    Still one question, I post hit here as it might be related to the same issue (that now has been solved successfully by you !)

    When looking at my site on chrome this is what I see:

    But when looking on Explorer it is not ok:

    Looks like the header is different.

    Hope you guys can help?
    Regards Carl.

    Also the menu is not working appropriately in Explorer

    – You need to click on the arrow the make the menu item drop down,
    – and once it is dropped down, I can’t close it anymore

    Hope you guys can help..
    (sorry if I am a little bit too demanding sorry)

    Hi Carl,

    Thank you for letting us know about these issues in IE, we are currently investigating them and will update you as soon as possible.


    Hi @carl78,

    We’ve fixed those issues on your site, and will also release an update.


    @rodicaelena Thank you so much for all your efforts!!!
    really awesome service!!

Viewing 11 replies - 31 through 41 (of 41 total)
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