Title: Theme not activating
Last modified: April 17, 2020

---

# Theme not activating

 *  [sufiyans](https://wordpress.org/support/users/sufiyans/)
 * (@sufiyans)
 * [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/)
 * Hello,
 * I am hosting provider and a few clients have complained me that their theme don’t
   get activated and they received cURL error.
    Upon checking further with Data 
   center, I found no IP blocking from our Data center end nor from our firewall.
   I was informed that there is a block from “the server which our server is trying
   to communicate”
 * Upon checking your forum, I found multiple users facing this same issue.
    [https://generatepress.com/forums/topic/curl-error-28/](https://generatepress.com/forums/topic/curl-error-28/)
 * We even white listed your IP’s mentioned the above forum link but the issue was
   not fixed.
 * This is our connection log
    =========================== [root@server8 ~]# ping
   104.198.56.87 PING 104.198.56.87 (104.198.56.87) 56(84) bytes of data. ^C — 104.198.56.87
   ping statistics — 67 packets transmitted, 0 received, 100% packet loss, time 
   66014ms =============================
 * Please whitelist our server IP : 51.89.41.98
    -  This topic was modified 6 years ago by [sufiyans](https://wordpress.org/support/users/sufiyans/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Theme Author [Tom](https://wordpress.org/support/users/edge22/)
 * (@edge22)
 * [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/#post-12692082)
 * Hi there,
 * What is this for, exactly? License activation?
 * Any chance you can send us an email?: [https://generatepress.com/contact](https://generatepress.com/contact)
 * Thanks!
 *  Thread Starter [sufiyans](https://wordpress.org/support/users/sufiyans/)
 * (@sufiyans)
 * [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/#post-12692693)
 * Hello,
 * This is about theme activation but on behalf of my client(I am their web hosting
   provider).
    I have received 4 complaints till now regrading theme activation 
   issue from my clients.
 * I tried contacting you from [https://generatepress.com/contact](https://generatepress.com/contact)
   but the form said its “pre-sale” and if require technical assistance, I will 
   need need client theme purchase details however as per our company policy we 
   cannot ask them.
    This is a exceptional case that “our server IP” is blocked 
   by you guys, hence we have to get involved in this case
 * As mentioned earlier, This is our connection log
    ===========================[
   root@server8 ~]# ping 104.198.56.87 PING 104.198.56.87 (104.198.56.87) 56(84)
   bytes of data. ^C — 104.198.56.87 ping statistics — 67 packets transmitted, 0
   received, 100% packet loss, time 66014ms =============================
 * Please whitelist our server IP : 51.89.41.98
    I would like you unblock our server
   IP as we are also experiencing loss who are using your theme on our hosting server.
 *  Theme Author [Tom](https://wordpress.org/support/users/edge22/)
 * (@edge22)
 * [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/#post-12694422)
 * Theme activation doesn’t require any external communication.
 * The only thing that does is license key activation, which we aren’t allowed to
   support in these forums, as they’re reserved for the free theme only.
 * Feel free to use the Account Issue form and we’ll do our best to figure out what’s
   going on.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Theme not activating’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/generatepress/3.6.1/screenshot.
   png)
 * GeneratePress
 * [Support Threads](https://wordpress.org/support/theme/generatepress/)
 * [Active Topics](https://wordpress.org/support/theme/generatepress/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/generatepress/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/generatepress/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Tom](https://wordpress.org/support/users/edge22/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/theme-not-activating-2/#post-12694422)
 * Status: not resolved