Support » Theme: eCommerce Gem » Theme is not working in mobile

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  • prodesignswpsupport

    (@prodesignswpsupport)

    Hello Sailendra,

    Hope you are doing well!

    The theme doesn’t have any issues related to session expiration and mobile related issues that you have mentioned.
    The theme does not handle WordPress sessions at all.
    It is more like a server issue rather than a WordPress issue, however, you can try deactivating installed plugins one by one. Maybe one of the plugins uses caching systems and that may be the reason you are seeing an empty cart even after adding some products into the cart.

    Hope this helps!

    Have a great day ahead!

    Regards.

    Sailendra Kumar

    (@sailendrawp)

    Thanks for your reply, its not working on my mobile, working very fine on other mobile. May be there is some cache issue with my mobile.

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