Support » Fixing WordPress » Theme formatting and images have disappeared from website; not showing correctly

  • Resolved Scrutineer


    Unexpected problem with my site; I happened to check it last night and noticed that the theme formatting and images have disappeared (the site’s text is showing, but without any of the style sheet or theme formatting)… The site hasn’t had any updates or modifications, so I assumed it must be a server problem. My host (JustHost) state that they do not provide support for ‘this issue’.

    In Dashboard > Appearance > Themes > Manage Themes the small preview images for the installed theme (Magazine-Basic) and the Twenty Eleven theme are missing (grey box/broken image icon). Similarly, the Magazine-Basic thumbnail image in Dashboard > WordPress Updates has a broken image icon.

    I have the latest version of WordPress, and have tried re-installing. I have checked permissions (755) in my File Manager and double-checked with my FTP program. I’ve restarted. I’ve deactivated each plugin one at a time, deactivated all plugins together, and activated each in every sequence I can think of. I’ve willed it to work. I’m flummuxed, especially because two other sites – with identical versions of WordPress, theme and stylesheets are fine and dandy? The site is: and links to the two near identical sites are on the homepage.

    Any help would be very gratefully received.

Viewing 15 replies - 1 through 15 (of 18 total)
  • Have you moved this site since it was installed?

    No – it’s been happily sitting in the same spot for several months…

    Although when it was first built it was moved from a test position?

    First, re-upload a fresh copy of Twenty Eleven using FTP:

    Then try switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name – again using FTP or whatever file management application your host provides.

    Moderator keesiemeijer


    Are your WordPress Address (URL) and Site Address (URL) correct under Settings > General (don’t change them).

    Your stylesheet cannot be found. Is it under:

    I’ve re-uploaded a fresh TwentyEleven, and re-named magazine-basic to magazine-basic-old… Dashboard > Appearance > Themes > Manage Themes still shows as previously mentioned (?) – I expected Magazine-Basic to appear broken having been renamed…

    Settings > General unchanged i.e.
    style.css is (according to my FTP) at wp-content/themes/magazine-basic/style.css

    This is baffling!

    I expected Magazine-Basic to appear broken having been renamed…

    On the site, it is. According to your page source, you’re now using TwentyEleven. Can you now try resetting the plugins folder by FTP or phpMyAdmin?

    Thanks so much for helping – but it’s still not right; having reset the plugins folder by inserting ‘a:0:{}’ into the Option Value via phpMyAdmin – continues to look much they way it did… Any other thoughts?

    When viewing: in File Manager, I note that the permissions are set to 644 by default, as are most of the other files – is this correct?

    Yes – that will be fine as long as you don’t want to edit the theme’s files via Appearance -> Editor. Try re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.

    Fingers-crossed you’re still available Esmi?

    Have re-uploaded all WordPress files (fresh download), except the wp-contents folder – overwriting the existing files via my FTP program… Now what?

    I’ll be here for a few hours of & on. 🙂

    Try resetting your custom permalinks back to the default setting via Settings -> Permalinks and deleting (0r renaming) the .htaccess file in your root folder.

    Thanks so much for leading me through this…

    I followed instructions: reset permalinks to default setting, and deleted the .htaccess file in the root folder (was that the right one?)… Did a Refresh on the website and now have a little window saying: The server requires a username and password. The server says: CONTENT.

    Hope you were expecting that to happen? Which Username and password is it expecting?

    OK – I figured it might come to this. It does look like some sort of hosting issue – not a WordPress one. Go back to JustHost and tell that that. If they argue, point them to this thread. We’ve ruled just about everything out now and the result of that last step makes me think that something funky is going on with the server.

    Thanks Esmi: I’ll email Support at JustHost and will pop their response (and solution) into this thread – there’s every chance I’m not the only person dealing with such a problem…

Viewing 15 replies - 1 through 15 (of 18 total)
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