Support » Fixing WordPress » Theme failed, can't login, can't locate theme in ftp

Viewing 3 replies - 1 through 3 (of 3 total)
  • It should be in the themes folder:

    wp-content
         themes
             twentysomething themes
             your theme

    FTP doesn’t access the database – the above should be files/folders on your server.

    What’s the URL of your site? What theme are you using?

    Hello,

    It is awakeningnuenergy.com

    It is not listed under wp-content themes, however twentysomething themes are listed there.

    This is not my website, I am trying to help a friend.

    Could it be in another database? It states that she has 2 databases. How would I access that?

    Thank you

    It’s not in a database – themes files are in a directory on the server. The error message shows where it is located:

    html/cms/wp-content/themes/customizr/parts/class-main-footer.php on line 88

    You need to rename the customizr folder:

    wp-content
        themes
            customizr.RENAME THIS FILE

    How are you accessing the site files on the server? Are you using FTP – are you sure you are connected correctly? Where is the site hosted?

Viewing 3 replies - 1 through 3 (of 3 total)
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