Title: Commercial theme demo advice
Last modified: August 30, 2016

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# Commercial theme demo advice

 *  [worldmatters](https://wordpress.org/support/users/worldmatters/)
 * (@worldmatters)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/theme-demo-advice/)
 * Hi all,
 * Before reading this ” The answer is Yes I have contacted the guys I’ve purchased
   it from “
 * I’ve recently purchased a theme and would like it to look like the demo version,
   the problem is I’ve contacted the people who I’ve purchased this off and they
   have said they need access to my hosting cpanel.
 * I’m with LCN and they don’t provide this access I’ve downloaded the files and
   uploaded them through FileZilla, however they are not the same as the demo.
 * The company asked me for payment so they can do the install for us which we have
   done so, they now say
 * impossible create base by ftp
    impossible work with phpMy Admin by ftp therefore
   we will refund your installation money
 * Can anyone please advise how to get the theme to look like the demo as I feel
   I’ve been tricked here.
 * The template is h[ere](http://www.bootstrap-template.com/Painting-co-Wordpress-template-ID-300111792.html)
   if this helps
 * Any would be much appreciated !
 * Many Thanks !

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [10 years, 5 months ago](https://wordpress.org/support/topic/theme-demo-advice/#post-6856859)
 * > Before reading this ” The answer is Yes I have contacted the guys I’ve purchased
   > it from ”
 * Thanks for clarifying that, but we really cannot help you with that theme. We
   do not have access to that commercial product and to be honest, don’t want access.
 * This is what the volunteers usually reply with.
 * > If you use a commercial theme or plugin and need support, please go to their
   > official support channel. In order to be good stewards of the WordPress community,
   > and encourage innovation and progress, we feel it’s important to direct people
   > to those official locations.
   > [http://www.bootstrap-template.com/contacts.php](http://www.bootstrap-template.com/contacts.php)
   > Forum volunteers are also not given access to commercial products, so they 
   > would not know why your commercial theme or plugin is not working properly.
   > This is one other reason why volunteers forward you to the commercial product’s
   > vendors. The vendors are responsible for supporting their commercial product.
 * If you need help with a theme in the WordPress repository then that’s something
   volunteers can help with. But this isn’t that and you really need to sort this
   out with that vendor.
 * If they offer you a refund then I suggest you go with that option.

Viewing 1 replies (of 1 total)

The topic ‘Commercial theme demo advice’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/theme-demo-advice/#post-6856859)
 * Status: not resolved

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