Support » Fixing WordPress » Theme customizer tabs went missing

  • Something happened recently that caused my theme’s extra options in the customize view to disappear, and some settings have been reverted, including hiding the bread crumbs above the product titles on the product pages.

    Here’s a screenshot:
    https://pasteboard.co/JHQT6ez.png

    I’ve tried:

    – Upgrading to the latest WP and plugins
    – Repairing the database
    – Switching to another theme and back
    – Deactivating all plugins

    Has anyone else seen this?

    I’m trying to avoid shelling out another $50 for support on this theme. This seems like a more systemic WP issue anyway.

    Thanks in advance!

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  • WordPress has recently retired since long deprecated functions in jQuery. Perhaps your theme tries to use something of that.

    You can check by installing and activating https://wordpress.org/plugins/enable-jquery-migrate-helper/ (note that you may need to also enable “legacy support” in the settings for this plugin.)
    If that helps, then your theme is really outdated and would need an update as soon as possible. Please read carefully the information that the “migrate helper” plugin gives.

    Thread Starter seattlehempster

    (@seattlehempster)

    Thanks for the tip. I installed the plugin but didn’t see any deprecation warnings. I ended up reverting to a working backup and replaying the changes to the site since then.

Viewing 2 replies - 1 through 2 (of 2 total)
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