Hey siteducky,
I’m looking into this issue. A quick inspection does reveal a jQuery error.
Looking for the cause of that error now.
Thanks for your patience 🙂
No patience needed – initial response is quick! I really appreciate the support.
siteducky,
After some research, it looks like your theme is causing this issue.
Basically, your theme is loading jQuery-ui (the whole thing) from Google when, in reality, it should just be loading parts of jQuery that are necessary to the theme, from WordPress, unless otherwise needed.
After that, Easy Modal is using and loading only the portions of jQuery-ui that it needs.
The problem is that Easy Modal is loading jQuery-ui from WordPress, after your theme loads jquery-ui from Google. With this conflict, your theme tries to use the version it loaded and triggers a JS error, causing all futher JS to stop processing (including the opening of modals.)
Our Lead Dev will look into possible fixes on our side, but the fastest fix would be to modify the theme, and enqueue jquery-ui componenets as needed.
Hope this gives you some insight into the issue.
Thank you – I will go back to the theme developer and see if they can offer me some direction in modification – thank you for that great explanation!
You’re welcome!
Like I said, the Lead Dev will look into possible fixes, but in reality, the theme just isn’t loading jQuery in a standardized way, as it should be.
Good luck!
I’m going to keep this thread open, so if you would, post back here on what your theme developers have to say on this issue.
Just to let you know, I have yet to hear from developer. I see on your support forums you have priority support for 45 days. Knowing what the issue is – wuld this be a possible option for us to resolve the conflict you detected?
Hi siteducky,
Had a quick chat with the Lead Dev, and he can get in there and do what needs to be done to get it working if you subscribe to our Priority Support.
It is absolutely for reasons like these we offer it 😉
If, for some reason the issue isn’t able to be resolved by us, then we can refund you the subscription fee. However, he assured me that we can get that fixed – I just wanted to pass that along to you.
Once you subscribe, I would suggest making a new topic in our Priority Support Only Forum, that way you can submit private posts with your temp Admin Credentials, which we’ll need to get this hashed out.
You don’t have to re-post this whole thread or anything, just link back to it from there so we’re all on the same page.
Thanks!
