Title: Theme Compatibility Last modified: August 22, 2016 --- # Theme Compatibility * Resolved [marnusdp](https://wordpress.org/support/users/marnusdp/) * (@marnusdp) * [11 years, 2 months ago](https://wordpress.org/support/topic/theme-compatibility-19/) * Great plugin. So simple to use. * The problem is that the plugin doesn’t show any headers, footers etc etc. * How can I make it to use my current custom theme? * [https://wordpress.org/plugins/wp-knowledgebase/](https://wordpress.org/plugins/wp-knowledgebase/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [11 years, 2 months ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869431) * On activate, the plugin should create a page called “Knowledgebase” and on that page should add the shortcode `[kbe_knowledgebase]` and assign the page template“ KBE”. * It copies that page template and related CSS into your active theme. You can directly edit those files to adjust the layout and design of the knowledgebase. * Does that help? * [gyokusai](https://wordpress.org/support/users/gyokusai/) * (@gyokusai) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869507) * In my case, the page template “KBE” is missing from the dropdown menu; only the page templates I already had (default and theme-specific) are displayed. So of course my knowledgebase page is a total mess: * [http://betweendrafts.com/drafts/knowledgebase/](http://betweendrafts.com/drafts/knowledgebase/) Word 4.0, Theme Mimbo Pro * Why would the KBE template be missing? Or am I overlooking something? * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869509) * Hmm interesting. Please can you try deactivating and reactivating the plugin to see if it creates the page template? * [gyokusai](https://wordpress.org/support/users/gyokusai/) * (@gyokusai) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869511) * I did, and it didn’t work. The template didn’t show up. * Also, I deactivated WP Knowledgebase, deactivated almost every other plugin I have, re-activated WP Knowledgebase, and the template didn’t show up either. * Another thing I don’t understand is: the “Default” page template seems to affect the Knowledgebase page differently, depending on whether I make it parentless or not. Parentless it looks like this: [http://betweendrafts.com/knowledgebase/](http://betweendrafts.com/knowledgebase/) * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869519) * [@gyokusai](https://wordpress.org/support/users/gyokusai/) Please can you confirm you are using the latest version of the WP Knowledgebase plugin, which is 1.0.2 * [gyokusai](https://wordpress.org/support/users/gyokusai/) * (@gyokusai) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869524) * Yes, it says 1.0.2 on the backend plugin page. * [gyokusai](https://wordpress.org/support/users/gyokusai/) * (@gyokusai) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869525) * Also, for good measure: * – I updated to WP 4.1.1 – deactivated & activated WP Knowledgebase – no template * – I updoaded WP’s twentyfifteen theme & temporarily activated it – deactivated& reactivated WP Knowledgebase – no template (actually, none at all) * I’m running out of ideas. * Can I add it manually in some way? Should I check some code somewhere? (I’m reasonably PHP-literate.) * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869527) * We’ve done a bit of testing and can’t replicate the issue. Would you be willing to provide me temporary WP Admin access to your site so I can take a closer look at this and try to work out why this has happened? * If so, please submit a support ticket at [https://enigmaplugins.com/contact-support/](https://enigmaplugins.com/contact-support/) ** Don’t post login details publicly here in the forum.** * Thanks for your assistance. Hopefully we can get to the bottom of this issue. * [gyokusai](https://wordpress.org/support/users/gyokusai/) * (@gyokusai) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869532) * Created temporary “editor” role access for you but can’t file the ticket without a license key. * Plugin Contributor [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * (@enigmaweb) * [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869535) * Do the subject as “Other” and you will be able to submit it. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Theme Compatibility’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-knowledgebase_c56559.svg) * [WordPress Knowledge base & Documentation Plugin - WP Knowledgebase](https://wordpress.org/plugins/wp-knowledgebase/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-knowledgebase/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-knowledgebase/) * [Active Topics](https://wordpress.org/support/plugin/wp-knowledgebase/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-knowledgebase/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-knowledgebase/reviews/) * 10 replies * 3 participants * Last reply from: [Maeve Lander](https://wordpress.org/support/users/enigmaweb/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/theme-compatibility-19/#post-5869535) * Status: resolved