Support » Theme: Flash » Theme causes internal server error

  • maxtemps

    (@maxtemps)


    I have installed Flash and when I activate the theme I instantly receive a 500 Internal Server error. I then have to delete the theme via FTP to be able to access the WP admin area again. This error also occurs when I select Live Preview.

    This error doesn’t occur for any other theme when activating or selecting Live Preview.

    My PHP settings are as follows:
    memory_limit 512M
    post_max_size 512M
    upload_max_file_size 512M
    max_execution_time 5000

    Any help you can offer will be greatly appreciated

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey,

    Could you upgrade to PHP latest version and check it bonce?

    Good Day,
    Best Regards.

    maxtemps

    (@maxtemps)

    Hi Sabina,

    I’m operating PHP version 7.3.6 which is the latest available to me. I updated the PHP version before contacting you and it hasn’t fixed the issue.

    Any other advice?

    Best regards

    Hi,

    Then, maybe contact to us via our chat support through our site with the error_log generated for your site when trying to use the theme within your site?

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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