I’m a big fan and loyal user of WordPress, and have been for years. I have deployed it for dozens of websites and for the most part it’s been really easy to work with, but from time to time I come here seeking support. In the three years I’ve been posting requests on this forum, I’ve created 12 threads. Of those, only one has been resolved with the help of a member of this community. One. Six were never resolved and five I resolved on my own.
This is a big issue in my opinion. We rely on each other to support this software, but without a good base of moderators and skilled users it becomes difficult to recommend WordPress to clients who need to know the software is supported in some way. They need the confidence that I can give them if I know I have people to rely on to answer the odd question I may have. I can’t give them that confidence if I don’t have it myself.
Is anything being done to improve the forum? Thread subscriptions still don’t work – I’ve never gotten a notification for a reply. It doesn’t seem that anyone is tasked with following up on threads that don’t receive attention from the community. Perhaps a model like experts-exchange.com should be adopted, where moderators go through threads that haven’t received attention in a few days and post something or move them higher in the list. Maybe just a bug tracker system or some way or moving unresolved threads to a more prominent position. Something needs to be done.
I hope that we can have a reasonable dialog about this. I’m not calling anyone out, and I’m happy to have the forum – it’s a great resource – I just think there are some areas to improve upon.
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