Hi @niyht ,
I’m sorry to hear about the issues you’ve experienced — that sounds very frustrating, and I’d like to help get to the bottom of what happened.
While it’s rare for Google for WooCommerce to cause the kind of issue you’re describing, I don’t want to dismiss your experience. To properly investigate whether the plugin played a role, I’d need a few details from your site:
- Your WooCommerce System Status Report (SSR): In your WordPress dashboard, go to WooCommerce > Status, click the “Copy for support” button, and paste the contents here. This gives us a full picture of your site’s environment — plugins, theme, PHP version, and any detected issues.
- The Google for WooCommerce logs: Go to WooCommerce > Status > Logs and look for log files starting with “Google for WooCommerce” or “google-listings-and-ads”. Copy and paste the most recent entries — these will show us if there were any errors on the plugin’s side around the time the issue occurred.
- The exact error or behavior you saw: Could you describe what specifically happened? For example:
I understand leaving a review is often a last resort when something goes wrong. I’d genuinely like to help resolve this. Since we aren’t able to troubleshoot issues in the review section. Please don’t hesitate to share the details above by creating a new support thread with a link to this review.
Looking forward to hearing from you!
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This reply was modified 1 month, 1 week ago by
Saravanan S, a11n. Reason: HTML tags clean up