• Seriously the worst support I’ve ever had!
    Imagine, you are using this service, have reached your limits, have to upgrade, but have you can’t make the payment to upgrade your limits, which leaves you and your customers not able to login into their accounts.

    I believe the number 1 priority for business is to make sure your CUSTOMERS can pay, and continue using services. In this case, they solve this issue already for 2 months, with no results, just re-asking the same questions many times.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Claude

    (@claudeschlesser)

    Hello,

    I’m really sorry, but technically speaking this is impossible. We DO NOT have any hard limitations on our plans as we do not want our customers to lose even one of their users.

    If you hit the limitation you get a notification or reminder, there are no hard limitations.

    Best Regards,

    • This reply was modified 2 months, 2 weeks ago by Claude.
    • This reply was modified 2 months, 2 weeks ago by Claude.
    • This reply was modified 2 months, 2 weeks ago by Claude.
    Thread Starter patricijarozenfelde

    (@patricijarozenfelde)

    Dear Claude,

    your support team hasn’t even answered my email or issue since last week, maybe we can start there?

Viewing 2 replies - 1 through 2 (of 2 total)
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