Support » Plugin: Wordfence Security - Firewall, Malware Scan, and Login Security » The Wordfence Web Application Firewall cannot run

  • Resolved mnppdt28

    (@mnppdt28)


    Hi Support,

    We encountered this message:
    “The Wordfence Web Application Firewall cannot run. The configuration files are corrupt or inaccessible by the web server, which is preventing the WAF from functioning. Please verify the web server has permission to access the configuration files. You may also try to rebuild the configuration file by clicking here. It will automatically resume normal operation when it is fixed. ”

    Can you let us know how to resolve this?

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @mnppdt28 and thanks for reaching out to us!

    It sounds like the permissions arent set correctly for Read/Write in the database.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks!

    Thread Starter mnppdt28

    (@mnppdt28)

    hi @wfadam

    already sent the report. Please let me know.

    Thank you.

    Plugin Support WFAdam

    (@wfadam)

    Thanks for sending those reports @mnppdt28

    https://prnt.sc/vn0eof

    It looks like wordfence is not able to access or write to the wflogs folder. This will cause issues with updating the rules and running scans.

    Make sure you have database access for your process owner and its Read/Write.

    I also noticed that your Firewall is not optimized, which could be directly related to your first issue. From the diagnostic, I noticed your server API is Apache 2.0 Handler. If you head over to the Wordfence > Firewall page, you should see a blue button that says Optimize the Firewall. Walk through the wizard and see if that helps.

    Let me know if you have any issues or questions!

    Thanks!

    Thread Starter mnppdt28

    (@mnppdt28)

    hi @wfadam

    Thanks for the reply.

    Do you think it causes a connection timeout issue? We can’t access the site atm. https://identitymalta.com/

    Plugin Support WFAdam

    (@wfadam)

    Hello again @mnppdt28

    I noticed that you also have a premium support ticket in for this issue. I will close this thread and support you there.

    Thanks!

    Thread Starter mnppdt28

    (@mnppdt28)

    HI @wfadam

    Thanks, but i already try to deactivate wordfence but the connection timeout still persists. hehe ticket closed. thanks for your assistance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘The Wordfence Web Application Firewall cannot run’ is closed to new replies.