Plugin Contributor
Imagely
(@imagely)
Hi @chernikovva.
We would be happy to assist you. Errors like this can sometimes occur due to a conflict on your site. We would like to have you try a few things. Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin.
If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin. Sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem, we would greatly appreciate your feedback on them so that our developers can address them.
Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated, you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue.
If the problem still persists after all of this we would still want to know, even more so, as we will want to sort out the issue and may need additional details.
Thread Starter
Anonymous User 15945860
(@anonymized-15945860)
@imagely
Using the plugin Health Check & Troubleshooting, I did the listed steps and the problem remained the same. When resetting the photo cache, for example, the plugin crashed again.
Plugin Contributor
Imagely
(@imagely)
Hi @chernikovva,
We could replicate the issue so we have created an issue report for the dev team. In the meantime as a workaround, please use a Shortcode or a Paragraph widget to insert NextGen Galleries into sidebars.
You can generate a shortcode by adding a NGG block to any regular page then edit that block as HTML.
Thread Starter
Anonymous User 15945860
(@anonymized-15945860)
@imagely
Thank you.
I tried this option. And I wrote earlier that such a widget, or even in the content, this code also disappears from stable operation after a while. Photos are not displayed after a while and disappear.
Plugin Contributor
Imagely
(@imagely)
Hi @chernikovva,
I’d try using a Shortcode block to avoid it getting automatically converted to a block. Testing it our testing sites it appears to work.
Kindly note that the NGG blocks were never optimized to be used as widgets within the sidebars. We have created dedicated widgets “NextGen Widget” and “NextGen Slideshow” specifically for this purpose.
