The visual editor is hidden by scrolling

  • Resolved mohammad reza

    (@reza465)


    3 years, 4 months ago

    Hello dear programmers

    Visual editing is hidden in recent WordPress and WooCommerce updates

    Watch the video below

    [video src="https://digit-shop.com/1/wp-content/uploads/2020/12/Rec.mp4" /]

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    3 years, 4 months ago

    Hi @reza465,

    I’ve performed some cross-testing for us today on several of my sites which have the latest versions of WordPress, WooCommerce and our free Storefront theme as the only enabled software. When doing so I’ve not been able to replicate the behaviour which you describe with the Visual Editor not scrolling.

    Below is an animated screenshot of a site using WordPress v5.6 and WooCommerce v4.8.

    Image Link: https://cloudup.com/cULKn5v45O3

    From what you have described, it could be code from another plugin or theme which has caused a possible conflict and affected the functionality of the Visual Editor on your WordPress installation.

    To see if that is the case we’d suggest carrying out a conflict test on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront. This will help with trying to and locate what software you have installed which could possibly be causing this behaviour? You could use a free plugin called Health Check and Troubleshooting to carry out such testing.

    When in Troubleshooting mode all plugins will be deactivated and only the admin of the site carrying out the troubleshooting would see those changes. Any customers visiting the site would see no changes at all.

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter mohammad reza

    (@reza465)

    3 years, 4 months ago

    Thank you very much for your explanation, Mr. Stuart Duff
    But
    I have to say this

    With a sudden event

    I was updating the website products
    Suddenly the website recognized the current account as a simple user
    There was no way to re-enter the site
    I had to log in again from another account I had previously created
    I changed the blocked account to the general manager
    And I noticed that the dashboard settings are back to normal
    And the problem I mentioned above
    it’s fixed

    Thread Starter mohammad reza

    (@reza465)

    3 years, 4 months ago

    Hi again

    Excuse me, Mr. Stuart Duff

    The problem was not solved, it did not take long
    After editing 5 products, it returned to the previous state
    And I installed another WordPress host for better awareness
    And according to your instructions, I made the following video

    [video src="https://digit-shop.com/1/wp-content/uploads/2020/12/Rec.mp4" /]

    My follow-up led to the discovery of the problem
    Watch the video below

    [video src="https://digit-shop.com/1/wp-content/uploads/2020/12/Rec1.mp4" /]

    If you save the product in visual mode
    The problem persisted
    But if you save the product in text mode
    The problem is solved.

    Thanks

    • This reply was modified 3 years, 4 months ago by mohammad reza.
    Plugin Support mouli a11n

    (@mouli)

    3 years, 3 months ago

    @reza465
    I suggest that you work through the conflict test suggested by my colleague as we cannot replicate this issue which indicates that it is likely to be caused by the set up of your site rather than an issue with WooCommerce.
    The likelihood is that it is caused by a conflict between your theme and/or plugins and the testing will highlight the culprit.

    You can read more about plugin and theme conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Storefront (https://www.woocommerce.com/storefront/) or TwentyNineteen (https://wordpress.org/themes/twentynineteen/) Theme.
    2. Disable all plugins except for WooCommerce.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If doing this on your live site is not possible, can you create a duplicate site? We suggest using WP Staging (https://wordpress.org/plugins/wp-staging/) if your hosting provider does not offer a staging server as an option.

    Thread Starter mohammad reza

    (@reza465)

    3 years, 3 months ago

    Hello Mr. Programmer

    I installed a new WordPress today
    There is no problem with hosts because I tested on two hosts and two other domains
    And I recorded the video below

    [video src="https://digit-shop.com/wp-content/uploads/2021/01/Rec3.mp4" /]

    If you save the product in visual mode
    The problem persisted
    But if you save the product in text mode
    The problem is solved

    Thanks
    …………………………………….

    If you install WordPress 5.6 like video
    And install and activate the WooCommerce plugin and Storefront theme
    And do a test on a product and we will see that this problem exists
    But well
    Most likely you will not do this

    I better tell the truth

    This problem was caused by a WordPress update
    And if we do not install WooCommerce
    But again, this is the problem in the posts section (of course, we have to activate the classic editing plugin)

    We can not report to WordPress
    Maybe you can

    Denys Zaikin

    (@zdenys)

    3 years, 3 months ago

    I’ve tried repeating the exact same steps as in the video you shared and was not able to see the issue. The toolbar both in Visual and Text modes did not stick and simply disappeared once I scrolled down the page.

    We can not report to WordPress

    If you believe that the issue is specifically with WordPress then feel free to open a ticket at https://core.trac.wordpress.org/newticket You can definitely do it yourself.

    Before you do though, one last thing to test would be a different browser. You can download the latest version of an alternate browser from this site: https://browsehappy.com Make sure to use the incognito mode with no extensions active in the browser itself to rule out any interference.

    Lastly, I found an old possibly related bug report: https://core.trac.wordpress.org/ticket/44431

    I hope that’s helpful and points you in the right direction. Let us know if you have more questions.

    Denys Zaikin

    (@zdenys)

    3 years, 2 months ago

    @reza465 we haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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