@dcw4 –
If you want the address to be displayed in the tooltip, you will need to specify that in your settings for the Display Event Location for The Events Calendar plugin. You can do this on the backend of your site but hovering over Settings on the left-hand black admin sidebar and then clicking on Display Event Location for The Events Calendar that appears on the flyout menu. On the Display Event Location for The Events Calendar settings page, update the Tooltip Message Before Venue/Location Name textbox (or clear it out if you don’t want a prefix) and then check or un-check the Show Full Venue Address Inside Tooltip checkbox. Then click the blue Save button.
And yes, there could be a bug with The Events Calendar. When I get some more free time, I will need to do further investigation.
It works for us now, after I updated DELTEC!
We don´t use street address in our venues, so we avoid that problem.
Thank you so much!
Regards,
Hakon Knappen
@hakonknappen – Sweet! Thank you for brining the issue to my attention. I got to fix a couple of other issues in the process. If you run into additional issues in the future, don’t hesitate to open another support topic!
@dcw4 – How are things working for you? I went and visited your site this morning. The “Location: ” prefix, location name, and location street address are all displaying correctly. I did try on 3 different browsers and got the same results. This leads me even further to say that DELTEC v4.1.0 did have a bug that was fixed with v4.2.0, and the inconsistency in displaying on the browser was a cache issue.
Thank you for continuing to troubleshoot this. I cleared the cache on both the browser and the website. I used a plugin for the website cache from recommended ones from my hosting company. I also ensured that I selected the option to enable the full address to be displayed and clicked “Save Changes” as recommended. I also attempted to uncheck and recheck that option and saved each time. Any further suggestions are welcomed.
For the record, I do see the location, just not the address.
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This reply was modified 3 years, 8 months ago by
dcw4.
@dcw4,
I did take another look at your site, and you are correct. Only the name of the location is displaying.
I switched my staging site over to Divi, and the location address does not appear. So, this appears to be a conflict between Divi and The Events Calendar because when I switch my theme back to the Twenty Twenty-Two theme, things work fine with DELTEC.
Looking at the release notes for The Events Calendar 6.0.1, there were two changes of interest. One for Divi and one for caching translated venue names. Now, I’m not sure if these changes impact us, but I will need to look into them more.
This gives us another avenue to investigate.
Sounds good. At the very least, it will help identify problem areas for specific themes that will help make your plugin more comprehensive.
@dcw4 –
It looks like there is a known bug with both The Events Calendar and The Events Calendar PRO and displaying venue information when Divi is the active theme.
More information about that can be found here: https://theeventscalendar.com/known-issues/#dl_venue-divi
The bug is listed as being actively worked on. If I find a temporary work-around, I will post a follow up here.
The challenge here is that my plugin works on top of The Events Calendar and its code base. So, when The Events Calendar has a bug in it – particularly related to venues – my plugin will also potentially break since I do not have access to The Event Calendar’s code base.
I have opened a support ticket with The Events Calendar to get confirmation is this bug is related to what we are seeing with my plugin. When I hear back from them, I will continue to follow up.
@dcw4 –
Another quick update for you.
One of the workarounds for this bug is downgrading to v6.0.0 of The Events Calendar. https://theeventscalendar.com/known-issues/#dl_venue-divi
I ran a quick test and downgrading does in fact restore the functionality of displaying the event’s location name and address in the tooltip when using Divi.
Since you are using The Events Calendar Pro, you will also need to downgrade that plugin to v6.0.0 as well.
Downgrading and installing a different version is beyond the support of my plugin. More information on downgrading (if you choose to do so) can be found here: https://theeventscalendar.com/knowledgebase/k/accessing-older-plugin-versions/
Since a fix for this bug is already listed as being in-progress, I would expect a fix to come from The Events Calendar in the coming days or week. Although I don’t have an exact date.
Just a point of clarification, I am not using Events Calendar Pro, rather the Events Calendar.
I just read the bug for the calendar. I saw the notes on downgrading, but they ideally want everyone to wait for the update. I expect that this should be a fairly easy fix, so I will wait it out for now.
Thank you for the research and notes!
@dcw4,
Sounds good. It sounds like the bug fix is in QA with the The Events Calendar development team, so it shouldn’t be too long before a fix is put out.
I will touch base with you again once there is a fix in place to ensure things are working on your end.
@dcw4,
I hope you are doing well.
I’ve got some good news for you! The Events Calendar just pushed an update for The Events Calendar and The Events Calendar PRO. The current version for each plugin is now v6.0.2.
An entire list of changes can be found here: https://github.com/the-events-calendar/the-events-calendar/releases/tag/6.0.2
Reading through those patch notes, there were several bug fixes that would explain why my plugin was not functioning as anticipated. Most notably, there was an issue with their function that returns information about venues – namely the address of the venue. This is why the name of the venue would display in the tooltip but not the address.
I have upgraded to this newest release on a development site of mine and it has resolved the issues that we found with my DELTEC plugin on Divi. So, if you upgrade to The Events Calendar v6.0.2 and are running v4.2.0 of my DELTEC plugin, you issues should be resolved.
Once you’ve upgraded, please reach out and let me know if the issues you were seeing have resolved. I anticipate that they should.
I would recommend (if you can) upgrading to The Events Calendar v6.0.2 on a staging site first to determine if there are any other new bugs with this release.
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This reply was modified 3 years, 7 months ago by
Michael Weiner. Reason: fix typo in TEC version number
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This reply was modified 3 years, 7 months ago by Michael Weiner. Reason: grammar
@vikings412
Hi Michael,
Sorry for the delayed response. I did confirm that everything was functioning appropriately. Thank you for your attention to this issue!
DCW4
@dcw4 –
Hope your Monday has been treating you well.
Happy to hear that things have resolved. Thank you for you patience with the issue (and for reporting it)!
I will be closing this ticket since all issues seems to be resolved. If anything else crops up, feel free to open a new ticket.
Thanks!
