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[resolved] The VendorName is invalid or the account is not active. (Code: 4000) (3 posts)

  1. saffirechocolates
    Member
    Posted 1 year ago #

    The checkout on our website was working till Monday, since then when you try to checkout all you get is an error message

    The VendorName is invalid or the account is not active. (Code: 4000)

    No one has as far as I know accessed the site

    Suggestions on how to sort it, much appreciated

    http://www.saffire-chocolates.co.uk

    https://wordpress.org/plugins/sagepay-direct-for-woocommerce-payment-gateway/

  2. swicks
    Member
    Plugin Author

    Posted 1 year ago #

    Hi
    I would just confirm that the vendor name is still correct in Woocommerce settings, if it is then I would contact Sagepay

    Regards

    Steve

  3. swicks
    Member
    Plugin Author

    Posted 11 months ago #

    Ticket closed

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