Support » Plugin: WooCommerce UPS Shipping – Live Rates and Access Points » The UPS ground option is still showing Low Price

  • Resolved Muhammad Toqeer Iqbal

    (@mtoqeer)


    UPS Ground Option showing low rates as compared to actuall shipping rates.

    Shipping to California from Miami for a large refrigerator is only $125 for UPS ground, and the minumum is $300

    how to fix it?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support Marta Pawlonka

    (@martapaw)

    Hello @mtoqeer,

    If you want to receive the most current rates, please read our article to make sure that all of your settings are properly set: https://flexibleshipping.com/what-affects-the-ups-rates-in-ups-woocommerce-plugin/

    If you will still experience the problem, please send us the screenshots:
    – from UPS calculator with all the set data and showing rates (after log in to your UPS account – it’s important!),
    – the UPS method from our plugin,
    – the Checkout page with the rates
    and copy-paste the information from the Debug mode (http://wpdesk.me/mp/74vxsujbQD.png) – you need to first enable Debug mode in the UPS settings: http://wpdesk.me/mp/yTPjmfgGNy.png.

    Best regards,
    Marta

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    What if I upgrade to the pro version? i have read somewhere that pro version have more accurate shipping price

    Plugin Support Marta Pawlonka

    (@martapaw)

    @mtoqeer,

    How it is mention in this article, you will be able to use more of the features to control the rates.

    Unfortunately, we cannot discuss here the PRO version, this is the rule of this forum.
    If you have more questions about the UPS PRO, please contact us directly: https://flexibleshipping.com/support/

    Best regards,
    Marta

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    I am still getting the wrong shipping rates. I will send you all the details shortly here.

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    #1 – the UPS method from our plugin = https://www.loom.com/i/d558f04747f1435492098bb99b0bca8c

    #2 – Checkout page rates = https://www.loom.com/i/76defd2c959445ef80cd8a5c55394cd7

    Note: these rates are from Miami to California

    =======
    UPS: Request to UPS API

    <?xml version="1.0"?>
    <RatingServiceSelectionRequest xml:lang="en-US">
      <Request>
        <TransactionReference/>
        <RequestAction>Rate</RequestAction>
        <RequestOption>Shop</RequestOption>
      </Request>
      <PickupType>
        <Code>03</Code>
        <Description/>
      </PickupType>
      <Shipment>
        <Service>
          <Code>03</Code>
          <Description/>
        </Service>
        <Shipper>
          <ShipperNumber>274EE9</ShipperNumber>
          <Address>
            <AddressLine1>8489 NW 54th St</AddressLine1>
            <City>Doral</City>
            <StateProvinceCode>FL</StateProvinceCode>
            <PostalCode>33166</PostalCode>
            <CountryCode>US</CountryCode>
          </Address>
        </Shipper>
        <ShipFrom>
          <Address>
            <AddressLine1>8489 NW 54th St</AddressLine1>
            <City>Doral</City>
            <StateProvinceCode>FL</StateProvinceCode>
            <PostalCode>33166</PostalCode>
            <CountryCode>US</CountryCode>
          </Address>
        </ShipFrom>
        <ShipTo>
          <Name/>
          <CompanyName/>
          <AttentionName/>
          <Address>
            <AddressLine1>8489 NW 54th St</AddressLine1>
            <City>Doral</City>
            <StateProvinceCode>CA</StateProvinceCode>
            <PostalCode>90201</PostalCode>
            <CountryCode>US</CountryCode>
          </Address>
        </ShipTo>
        <Package>
          <PackagingType>
            <Code>02</Code>
            <Description/>
          </PackagingType>
          <PackageWeight>
            <Weight>90</Weight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
              <Description/>
            </UnitOfMeasurement>
          </PackageWeight>
          <PackageServiceOptions>
            <InsuredValue>
              <CurrencyCode>USD</CurrencyCode>
              <MonetaryValue>1432</MonetaryValue>
            </InsuredValue>
          </PackageServiceOptions>
        </Package>
        <ShipmentServiceOptions/>
      </Shipment>
    </RatingServiceSelectionRequest>

    ====
    Response From UPS API

    <?xml version="1.0"?>
    <RatingServiceSelectionResponse>
      <Response>
        <ResponseStatusCode>1</ResponseStatusCode>
        <ResponseStatusDescription>Success</ResponseStatusDescription>
      </Response>
      <RatedShipment>
        <Service>
          <Code>12</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>396.68</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>440.93</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime/>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>396.68</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>440.93</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>14</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>806.43</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>850.68</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime>8:00 A.M.</ScheduledDeliveryTime>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>806.43</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>850.68</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>59</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>636.91</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>681.16</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>636.91</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>681.16</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>03</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>147.22</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>191.47</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery/>
        <ScheduledDeliveryTime/>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>147.22</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>191.47</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>13</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>766.53</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>810.78</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime>3:00 P.M.</ScheduledDeliveryTime>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>766.53</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>810.78</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>01</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>774.18</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>818.43</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>774.18</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>818.43</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
      <RatedShipment>
        <Service>
          <Code>02</Code>
        </Service>
        <RatedShipmentWarning>Additional Handling has automatically been set on Package 1.</RatedShipmentWarning>
        <RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning>
        <BillingWeight>
          <UnitOfMeasurement>
            <Code>LBS</Code>
          </UnitOfMeasurement>
          <Weight>90.0</Weight>
        </BillingWeight>
        <TransportationCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>553.68</MonetaryValue>
        </TransportationCharges>
        <ServiceOptionsCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>44.25</MonetaryValue>
        </ServiceOptionsCharges>
        <TotalCharges>
          <CurrencyCode>USD</CurrencyCode>
          <MonetaryValue>597.93</MonetaryValue>
        </TotalCharges>
        <GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery>
        <ScheduledDeliveryTime/>
        <RatedPackage>
          <TransportationCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>553.68</MonetaryValue>
          </TransportationCharges>
          <ServiceOptionsCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>44.25</MonetaryValue>
          </ServiceOptionsCharges>
          <TotalCharges>
            <CurrencyCode>USD</CurrencyCode>
            <MonetaryValue>597.93</MonetaryValue>
          </TotalCharges>
          <Weight>90.0</Weight>
          <BillingWeight>
            <UnitOfMeasurement>
              <Code>LBS</Code>
            </UnitOfMeasurement>
            <Weight>90.0</Weight>
          </BillingWeight>
        </RatedPackage>
      </RatedShipment>
    </RatingServiceSelectionResponse>
    Plugin Support Marta Pawlonka

    (@martapaw)

    @mtoqeer,

    Please send us the screenshot from the UPS calculator with all the same set data as in our plugin and showing rates (after log in to your UPS account – it’s important!).

    Best regards,
    Marta

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    Here are some screenshots

    I chose Vitirfirgo C130 from our website with shipping to California
    https://mareamarine.com/product/c130rxd4-f-4-7-cu-ft-refrigerator-external-condensing-unit/

    #1 – https://www.loom.com/i/26a8dc73e1a64abd9b34dfb792743e47
    #2 – https://www.loom.com/i/80465a2fb1b841d6a06a4aa03f1a1bee
    #3 – https://www.loom.com/i/526bd671fac34c83b5b933d48334970c

    Same refrigerator, same dimensions, same shipping, however, look at the drastic change in prices

    Hope these will help you

    Plugin Support Marta Pawlonka

    (@martapaw)

    @mtoqeer,

    Thank you for all of your screenshots.

    I replicated this issue and I think this is a problem with the API UPS or our API request. The best we can do is contact directly to UPS to investigate this issue and get advice.

    Please copy-paste all information from this topic and send it to them with the question about why the rates are so much different between their API and the official calculator. I will do the same.

    If I receive any information from the UPS, I will contact you here.

    Best regards,
    Marta

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    I’ll be waiting.

    Plugin Support Marta Pawlonka

    (@martapaw)

    @mtoqeer,

    I got information that you also tried to contact us directly. I’ve sent the message to you there because of UPS’s request. Please check.

    Thank you.

    Best regards,
    Marta

    Thread Starter Muhammad Toqeer Iqbal

    (@mtoqeer)

    Yes, I just replied there. Thanks

    Plugin Support Marta Pawlonka

    (@martapaw)

    Thank you.

    Plugin Support Marta Pawlonka

    (@martapaw)

    Update from UPS:
    UPS claims that the problem, in this case, could be with the negotiated rates – they are not added to the UPS calculator for your account because you don’t have chosen a default method of payment in the UPS settings: https://wwwapps.ups.com/ppc/ppc.html?loc=en_US#/payment

    For further problems, please contact directly to UPS, because this issue is probably not related to our plugin.

    Best regards,
    Marta

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