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[closed] The uploaded file could not be moved to wp-content. (38 posts)

  1. mandykayphotography
    Member
    Posted 1 year ago #

    Hello,

    As of last night (6/26) I can not upload any images to any galleries anywhere in my PP4/WP site. Not to galleries within pages, on the main post page, directly to the media library, etc. I get this same message with every single attempt: The uploaded file could not be moved to wp-content/uploads/2013/06.
    I have researched your other threads, and others are having this problem too. I tried changing permissions and that did not work. I called my host, godaddy, and they troubleshot for over an hour, on two separate phone calls. They looked into permissions issues as well and said it wasnt an issue there. They say the problem is in WP. I feel like i've exhausted all options, so looking for what I can do next. Please help!

    Thank You! :)

  2. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Have you tried deactivating all plugins and switching to the default theme?

  3. mandykayphotography
    Member
    Posted 1 year ago #

    A little scared to switch to the default theme because my whole PP4 layout is a custom one. ANd I just dont know how to reinstall it myself after this test. I can deativate the plugins though, so I will try that. Godaddy, after 2 hours and 2 reps....tried a million tests and the thing they thought it might be was that I had way too many photos in each folder, apparantely WP makes 2-4 copies of each original I upload, so I went in filezilla and deleteted over 8,000 files. Now when I try uploading images, I dont get the error message, but I get a red 'x' on where the thumbnail is and there is no photo displayed. Any ideas....I will try to deactivate plugins now too. Thanks!

  4. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Switching themes is standard troubleshooting - all you do is click activate on the theme. But if it's a space issue, the theme probably isn't the issue.

    Either way, I'd suggest that you back up your site and database before embarking on these steps.

  5. mandykayphotography
    Member
    Posted 1 year ago #

    Deactivating plugins didnt work, so....if I activate on the default theme....I can go back and deactivate it after and the one I have up now will come back?

  6. mandykayphotography
    Member
    Posted 1 year ago #

    So....I actually am in the default theme. It just says I've made customizations to the default. Thats what the graphic designer did.

  7. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Your site is using ProPhoto - that's not the default WP theme - which is twentytwelve.

  8. mandykayphotography
    Member
    Posted 1 year ago #

    Where do I access that area then? And once I activate the default, how do I get the customized ProPhoto one back on?

  9. mandykayphotography
    Member
    Posted 1 year ago #

    Ok I found where to activate twentytwelve. Im just scared to, lol. Once i've done that, do I need to deativate plugins along with that? And after i've done all that, I can reactivate plugins AND my theme? Reactivate theme in the same place I activated the twentytwelve theme? Sorry....not my strongest area :p

  10. WPyogi
    Forum Moderator
    Posted 1 year ago #

    See: http://codex.wordpress.org/Using_Themes#Selecting_the_Active_Theme

    Do you have a full back-up of your site?

  11. mandykayphotography
    Member
    Posted 1 year ago #

    I'm backing it up now, its about 75%. Going to email me the backup.

  12. mandykayphotography
    Member
    Posted 1 year ago #

    I also have the full zipped file that the designer sent over when she did everything...is that helpful?

  13. WPyogi
    Forum Moderator
    Posted 1 year ago #

    That's good if you have to reinstall the theme, yes. But as I said above, if it's a space issue, the theme probably is not the problem. I'm also not sure that deleting images was a good idea :/ ...

    Still, switching themes will help narrow down the problem(s).

  14. esmi
    Forum Moderator
    Posted 1 year ago #

    I get this same message with every single attempt: The uploaded file could not be moved to wp-content/uploads/2013/06.

    Is that the complete error message or is there more?

  15. mandykayphotography
    Member
    Posted 1 year ago #

    esmi, this is the whole of what it was saying:

    "IMG_0879 L.jpg" has failed to upload due to an error.
    The uploaded file could not be move to /home/content/11/7829811/html/wp-content/uploads/2013/06

    It isnt saying that now though. It seems to upload images, but they have the red 'x' where the thumbnail should be and then wont display or anything.

  16. esmi
    Forum Moderator
    Posted 1 year ago #

    Try changing the permissions on the wp-content directory to 766. If you still have problems, try 767, 775 or 777. Once your uploads are working, change the permissions on wp-content back to 755 again and check that everything still works OK.
    http://codex.wordpress.org/Changing_File_Permissions

  17. mandykayphotography
    Member
    Posted 1 year ago #

    WPyogi, dang....thats what godaddy told me to do :( Boo. How else do I deal with the space issue? Should I approach that before switching themes. I'm not worried about activating the default, but I'm terrified of not being able to get my customized PP4 theme back :/

  18. mandykayphotography
    Member
    Posted 1 year ago #

    Already tried changing the permissions :/ Didn't do anything.

  19. mandykayphotography
    Member
    Posted 1 year ago #

    I reiterated to godaddy that suggestion and they said it for sure wasnt a permissions issue.

  20. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm terrified of not being able to get my customized PP4 theme back

    Any theme options should be saved in your database. As long as you don't over-write the theme's folder inside wp-content/themes or you retain a backup copy, you will be fine. I switch themes about a dozen times a day. :-)

  21. mandykayphotography
    Member
    Posted 1 year ago #

    Ok! I feel better about that then. I'll just ask you again if I get stuck on that part. My backup is just at 79% and stuck there. I do have it send me a backup weekly though, and since I havent made many changes in the last week, I can use the last one if need be.

  22. mandykayphotography
    Member
    Posted 1 year ago #

    Ok if godaddy said permissions werent an issue, should I take that? Or should I still try to change them myself? This link....
    http://codex.wordpress.org/Changing_File_Permissions
    Just doesnt tell me where and how to change them. Where do I do that, or should I even try if GD said that wasnt it?

  23. esmi
    Forum Moderator
    Posted 1 year ago #

    You could ask them to check if this is a folder ownership issue. Sometimes, support forget to check this in these kinds of situations.

  24. mandykayphotography
    Member
    Posted 1 year ago #

    So should I start there? Then try switching themes?

  25. esmi
    Forum Moderator
    Posted 1 year ago #

    If you'd feel happier checking this out first, then by all means contact GD again. While you're speaking to them, ask them to tell you how much hosting space you have left. It wouldn't hurt to have that info.

  26. mandykayphotography
    Member
    Posted 1 year ago #

    Ok they reiterrated that it isnt permissions, or ownership issue. Might it be a problem with PP itself? What should I do next? Switch theme?

  27. mandykayphotography
    Member
    Posted 1 year ago #

    Hosting space is maxed, so I'm going to upgrade that now and see if that is it.

  28. mandykayphotography
    Member
    Posted 1 year ago #

    Godaddy said....

    My site is creating a high drag on the server with requests. Getting a request of 3 TRILLIAN : 1 on requests.

    Negatovely impacting the overall shared hosting environment.

    SO....they think its an issue with the ProPhoto4 Theme.

    What do you guys think? I hear something different from godaddy each time I call in the last 24 hours. Ugh. I just dont know what to do :(

  29. esmi
    Forum Moderator
    Posted 1 year ago #

    They could be right about the theme creating a significant drain on resources.

  30. mandykayphotography
    Member
    Posted 1 year ago #

    Hi Guys, its been a whole week and I've tried everything. Been on the phone 5 different times with godaddy. It wasnt permissions, wasnt space. Contacted PP4 for help....they are getting nowhere. Is there anything else you guys think I can try? There has to be a fix. There just cant be no solution. PP tried installing the default theme and switching to other themes, and that wasnt the issue. So it isnt the ProPhoto theme issue. Help!

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