The Support Thus far has been such that I feel robbed
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If you want this to e what you tout it to be, it HAS to work! Especially if someone has to atten the Help Menu University and LEARN how to launch it. To not have easily accessable support when it is a paid thing, the transactional nature of it, requires that be done, and thought of before hand, otherwise you will loose reputation forever, because doing things right is EASY! Most people will understand a bit of challenge and hiccups if they are TOLD UPFRONT, and the impatient are caught asap and customer serviced to where they need to be! The world is not what it was in that regard. To much ephansiws on money and success, not enough on happiness and compassion. Good luck. I am on transistor.fm now and cannot get all of my creative work to load through your app.
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Alright,I replied to your email, then came here.. Since the 13 hours I submitted my review, you replied 3 times going from an apology, how you can help and if I can clarify, to sending me a screenshot of your email to me, and frankly, since COVID, my emails have gone from around 120 day to upwards of 200 a day, to directly asserting I did nothing whatsoever. Please disregard my emailed reply this is far more interesting. This web wordpress support is not instant chat is it? No? Then why are you not waiting for my reply here at all? You sent an email to yobi@yobiworks.art, which is offered through namecheap. The spam, newsletters, and hyper engagement from all of the people who now sit on their laptops remotely is nuts. with super quick engagement suddenly? If I had seen the email you had sent, and I looked. It can go into the incorrect folder ya know. I did find it. That is why wordpress encourages updates in reviews. All yu had to do is be patient. I do not ask people to send me emails. Emails are nuts to sort through, or make rules for all of them, or unsubscribe from all of the ones you thought might be interesting, but are daily spam. THEY ARE PRACTICALLY REQUIRED TO SIGN INTO ANYTHING ANYMORE. I would have to live on my mobile. Always check an answer emails every waking moment, even with people standing in front of me. I don’t review often like this. Only when I am frustrated,tried the FAQ, and sent a message./ Your lack of response from me doesn’t mean I am ignoring you, it might mean I am under a time crunch and don’t want to miss anything and might of. I would have totally owned a missed, or improperly routed email. I am not required to use all of the possible available avenues before I submit a review. I could submit one and not have reached out to you at all because I bought your product and it isn’t working. You offer support. That doesn’t guarantee a good review. I am not a liar tho. But the fact that in the space of less than 24 hours, you went from “whats up” to accusing me of being a liar, lazy and irresponsible. What does “Even I” supposed to mean? Does that make it less “you have my money, but your thing doesn’t work” event? Are you loosing money by the minute because of my review that could have been amended? If you are, it must be a LOT of money for you to be unable to provide 24 hrs for me to reply. I only found the one. No follow up. Thanks for getting back to me. It still doesnt work. I have done a lot, prior to the review on my end, to make it work while not breaking my site beyond the time or bandwidth I have to address it. No one wants to get into the support hole that may or may not work. Easier to fix myself. But what is going on on your end to melt from “May we have more info” to an ABSOLUTELY unecessary self-inflicted rep wound at the end of THIS interaction? Dude. Ill leave it all.Delete the app, and give you the money you need more than me. I am broke, just laid off, slow economy and inept government, and I just wanted it to work, or to get help. I didn’t make MONEY from you..Why are you so mad you would accuse me of lying? How does that help me? OR you?? I would have seen the reply here, checked, apologized for getting fired up and seen if we could get it up. I am a google local guide, and work at not being unfair. attack on my character and dependability personally and thrown gauntlet. Fine. I can ABSOLUTELY FAIRLY GIVE YOU TWO STARS NOW FOR the false advertisement of freindly customer service. Congrats.
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