Support » Plugin: WooCommerce Stripe Payment Gateway » The source you provided has already been attached to a customer

  • Resolved drachires

    (@drachires)


    Hello,

    I am getting this message when trying to checkout with Gpay on the product page:

    “The source you provided has already been attached to a customer”

    I tested to delete the user from woocommerce environment and stripe environment too. Didn’t work …

    Otherwise, gateway works on the checkout page.

    Also I was not able to test this Gpay gateway on product page with test data and test card … it looked like Gpay didn’t want to approve the testing card. I was getting some message like transaction was denied or something like that.

    The page I need help with: [log in to see the link]

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  • Test mode currently enabled so you can test …

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @drachires,

    “The source you provided has already been attached to a customer”

    This type of error usually indicates that the customer source ID which begins with src_ in stripe had been attached to a different customer previously.

    You can see all existing stripe customers and their source ID’s on this page of your stripe dashboard.

    https://dashboard.stripe.com/customers

    I’d also enable debug logging on your Stripe plugin too. I’d then replicate the error message during payment as it should log the source which is trying to be charged and possibly provide some more information.

    Image Link: https://cloudup.com/ibhuwVIH7kN

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    We haven’t heard back from you with regards to this so I’ll mark this topic as resolved and if you require any further assistance please do let us know!

Viewing 3 replies - 1 through 3 (of 3 total)
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