Support » Theme: OceanWP » The site is experiencing technical difficulties.

  • Resolved gulsama

    (@gulsama)


    Hello,
    When I am installing an oceanwp theme from then my site says: The site is experiencing technical difficulties.” can you solve this problem, please?
    My website link is http://filipinabeautybrands.com/
    I need it solved ASAP.
    Thanks

    • This topic was modified 6 months, 3 weeks ago by gulsama.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Hello,

    You don’t have oceanwp activated on your site. Can you please mention or share a screenshot where you are seeing this issue? Try to follow the below steps and check it helps or not –
    1. Update the PHP version if it is not PHP7
    2. Increase the memory limit to 512M or higher – https://docs.oceanwp.org/article/56-increasing-memory-limit-to-php

    Hi Amit,
    PHP version is 7.2 and the memory limit is 768M.
    What should I do now?

    I am waiting for a response. Time is running and my client’s want it ASAP.

    I just checked your site and the oceanwp theme is active. Let me know if it is resolved. If you are still looking for a solution, then try please check the folder & file permissions under wp-content folder.

    Yes, My issue is resolved. I have reinstalled WordPress by deleting the first one.
    Thankyou.

    Glad to hear that it is fixed!

    Hi @apprimit. i am experiencing the same problem. “The site is experiencing technical difficulties.” My website link is http://kesystems.co.ke/?ign_skip=7487224098597

    • This reply was modified 6 months, 2 weeks ago by alex254.

    Please reinstall it from your hosting dashboard.

    @alex254

    Try to follow the below steps to check for a possible solution –

    1. Update the PHP version if it is not PHP7
    2. Increase the memory limit to 512M or higher – https://docs.oceanwp.org/article/56-increasing-memory-limit-to-php
    3. Disable/enable plugin one by one to check which plugin is causing the issue
    4. If you are using a child theme, then switch to the parent theme
    5. Update wordpress, theme and all plugins to the latest version

    Let me know it fixes the issue or not.

    I have done all the above but still nothing is working.

    I found a solution, i deletede the oceanWP theme via the cpanel and then reinstalled in the WP Dashboard and it worked.

    Glad to hear that it is fixed! I think it was a wrong setting that was causing this issue.

    Hello,

    I’m experiencing the same issue. The site shows that it’s experiencing technical difficulties. The URL that I need help with is https://www.sindhudarshan.com/

    The issue is with oceanwp child theme. When I switch to the parent theme, the site works but all the customizations disappear that I made on the site when the child theme was activated. Can anyone please help with this issue as it is a client site and has many daily visitors.

    Thanks,
    Rohit.

    Hi @apprimit. My name is Danielle and I am also experiencing the same problem: “The site is experiencing technical difficulties.” My website link is https://www.bostoncollegeems.com

    I checked that I am up to date with php 7.3 and my memory limit is 512M. I spoke to customer support, which tracked all recent plugin errors to OceanWP, but I cannot access my website at all to make edits. I don’t know if it is a parent or child theme.

    Can you please tell me steps to replicate this issue? Because I don’t any issue with the oceanwp theme + plugins. Also, if you are using the child theme, try to switch to parent theme and check it works or not.

Viewing 15 replies - 1 through 15 (of 17 total)
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