Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » The site is experiencing technical difficulties.

  • Resolved kartik786

    (@kartik786)


    Tried using this on our site and it works great to stop new spammers from registering on the platform.

    However when we try to check on old spam users in the 30,000 member database; we get the following error:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Can someone please help with it?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Check users for spam should work without errors. Could you send us (support@cleantalk.org) PHP logs with CleanTalk errors? We need to investigate this.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Could you also clarify does the website work?

    Hey Serge, Thanks for responding swiftly. Appreciate it.

    Yes, the site works fine. Just that the old thousands of users who spammed the blog are still a part of it.

    I have emailed the php logs with cleantalk errors to you on support@cleantalk.org

    If you don’t see it in your inbox, please check the spam folder once.

    Look forward to hear from you.

    Plugin Support alexandergull

    (@alexandergull)

    Hello.

    Can you tell me a part of your email address or theme of the email?

    Be well,

    c**@m*******ntp****ise.com

    Plugin Support alexandergull

    (@alexandergull)

    Thank you for the log. We seek the problem.
    We will contact you within 2-3 workdays.
    Best wishes,

    Plugin Author Safronik

    (@safronik)

    Hello,

    Thank you for great feedback! We have fixed the problem.

    Please, update the plugin.

    Here is an instruction for you:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Update now.
    3. Version should be 5.127.4

    Contact us if you have any questions.

    Thank you, I have upgraded the plugin but the trial is over. Can you please extend it so that I can use it?

    Plugin Support SergeM

    (@serge00)

    Yes, 7 days were added to your Trial License.

    Hi there,

    I’m still seeing the trial expired message.

    Plugin Support SergeM

    (@serge00)

    Please, create a private ticket to sort this out:
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
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