Title: The "Send Button" does not work
Last modified: August 30, 2016

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# The "Send Button" does not work

 *  Resolved [robert1967](https://wordpress.org/support/users/robert1967/)
 * (@robert1967)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/the-send-button-does-not-work/)
 * The “Send Button” does not work, clicking on it does nothing. Can you fix this?
 * [https://wordpress.org/plugins/contact-form-to-email/](https://wordpress.org/plugins/contact-form-to-email/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/the-send-button-does-not-work/#post-6765994)
 * Hi,
 * That may happen in the following cases:
 * 1- A previous JavaScript error on the page that affects other scripts.
 * 2- A very old jQuery version loaded on the page.
 * 3- If there is a transparent layer over the button (with a higher z-index) preventing
   the click on it.
 * Solution for #1 is to fix the previous error or deactivate the plugin that causes
   it.
 * Solution for #2 – the preferred solution for this case, not the only one – is
   to move to a newer jQuery version or to update the plugin, WordPress version 
   or theme that is injecting the old jQuery version into the page.
 * Solution for #3 is to locate the layer and move the button out of the layer (
   or move the layer, or change the layer z-index). In most cases adding this code
   after the shortcode – in text mode – avoid that conflict: <div style=”clear:both”
   ></div>
 * Please open a private ticket at [http://wordpress.dwbooster.com/support](http://wordpress.dwbooster.com/support)
   and provide there the address of your page to check it in detail and tell you
   exactly the cause and solution.
 * Thank you for using the plugin!
 *  [cokelly](https://wordpress.org/support/users/cokelly/)
 * (@cokelly)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/the-send-button-does-not-work/#post-6766230)
 * Thanks for this! I have the newest version of WordPress and the Plugin — are 
   you saying it could be the theme that is injecting a old jQuery version into 
   the page? If so, how would you change the jQuery version in the theme?
 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/the-send-button-does-not-work/#post-6766231)
 * Hi,
 * Yes, that may happen if the theme has outdated scripts. I recommend you to open
   a private ticket (it’s freee) at [http://wordpress.dwbooster.com/support](http://wordpress.dwbooster.com/support)
   and provide there the address of your page to check it in detail and tell you
   exactly the cause and solution.
 * Thank you for using the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘The "Send Button" does not work’ is closed to new replies.

 * ![](https://ps.w.org/contact-form-to-email/assets/icon-256x256.png?rev=1907808)
 * [Contact Form Email](https://wordpress.org/plugins/contact-form-to-email/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-to-email/#faq)
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 * 3 replies
 * 3 participants
 * Last reply from: [codepeople](https://wordpress.org/support/users/codepeople/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/the-send-button-does-not-work/#post-6766231)
 * Status: resolved