Support » Plugin: WooCommerce » The search function shows irrelevant result

  • Resolved docudelight811

    (@docudelight811)


    I noticed that the search function on the back end of WooCommerce is not working properly. Meaning the keyword I input on the search bar is not the same as the results shown, even the content doesn’t contain the keyword.

    I think it’s affecting the search result on the front-end. Could you help me with this problem? Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi, docudelight811, I’m another WooCommerce user.

    Some plugins may be manipulating the results you’re seeing in the backend through hooking into some filters.

    To eliminate that possibility for troubleshooting purposes, please try using the “Health Check” plugin to diagnose the issue: https://wordpress.org/plugins/health-check/.

    In the troubleshooting tab, you can disable all plugins and have the theme changed while logged in; visitors will see the website as if the plugin(s) and/or theme wasn’t changed.

    Please try deactivating plugins (besides WooCommerce) to determine if plugin(s) are causing your issue.

    Thread Starter docudelight811

    (@docudelight811)

    Hi Ian Sackofwits,

    Thank you for the reply. Sadly, the troubleshooter wasn’t working as it somehow automatically disabled all plugins, including WooCommerce. I went with Divi’s Safe Mode and it seems the problem doesn’t go away.

    Do you have another opinion about this?

    Plugin Support abwaita

    (@abwaita)

    Hi @docudelight811,

    Could you try doing the conflict test directly instead of via the Health Check tool.

    You can use a staging site if you’d rather not make such changes on your production site. Plugins like WP Staging will assist in spinning up a staging site.

    Let us know how the conflict test goes.
    Thanks.

    Plugin Support Cara – a11n

    (@dcka)

    @docudelight811, we haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.