Support » Plugin: WooCommerce » The Reviews on my Website Aren’t Displaying Anymore

  • Resolved timflavell

    (@timflavell)


    Dear WordPress,

    As the title suggests I recently discovered to my horror that the review page on my website is not displaying correctly and to the casual observer there looks like there are no reviews whatsoever! I can only see them when I log on as an admin and go to the appropriate site review page. I suspect that one of the updates from earlier is probably the cause of the issue and I will try to fiddle with my themes and disable the plug ins except for woo commerce as you have suggested previous users do. But in case that doesn’t work I thought I would send you a support ticket before I head to bed for the night in case I can’t resolve the issue on my own tomorrow.

    Any suggestions in the meantime would be appreciated!

    Cheers,

    Tim

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter timflavell

    (@timflavell)

    Just to update my efforts before I head to bed:

    I installed health check and will post the latest diagnostic below in case it helps at all. I disabled most of the plug ins aside from the reviews one and the health check one. I updated the PHP to the latest version. I have set the Theme to NineteenSeventeen as recommended. I restarted my computer to clear the cookies. I have run out of ideas for one evening.

    One thing the health check has mentioned which might be the cause: Scheduled events A scheduled event (site-reviews/schedule/session/purge) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

    I wonder if this is the culprit?!

    I look forward to hearing from you tomorrow,

    Kind regards,

    Tim

    Health Check Diagnosis:

    WordPress Version 5.0.2 – We were unable to check if any new versions are available.

    Plugin Versions
    Your site has 14 active plugins, and they are all up to date.
    Your site has 12 inactive plugins, it is recommended to remove any unused plugins to enhance your site security.
    Theme Versions

    Your site has 5 installed themes, and they are all up to date.
    Your site has 3 inactive themes, other than twentynineteen, the default WordPress theme, and Twenty Seventeen, your active theme. It is recommended to remove any unused themes to enhance your sites security.

    PHP Version 7.2.7

    Database Server version 5.6.32-78.0-log

    JSON Extension Your PHP install supports JSON.

    MySQL utf8mb4 support Your MySQL version supports utf8mb4

    Communication with WordPress.org WordPress.org is reachable from your server.

    REST API availability The REST API is available.

    HTTPS status You are not using HTTPS to access this website.

    Secure communication Your WordPress install can communicate securely with other services.

    Scheduled events A scheduled event (site-reviews/schedule/session/purge) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.
    Background updates
    No version control systems were detected.
    Your installation of WordPress doesn’t require FTP credentials to perform updates.
    Some files are not writable by WordPress:
    xmlrpc.php
    wp-blog-header.php
    readme.html
    wp-signup.php
    index.php
    wp-cron.php
    wp-login.php
    wp-settings.php
    license.txt
    wp-mail.php
    wp-links-opml.php
    wp-load.php
    wp-includes/class-wp-user-query.php
    wp-includes/l10n.php
    wp-includes/date.php
    wp-includes/images/blank.gif
    wp-includes/images/down_arrow.gif
    wp-includes/images/spinner.gif
    wp-includes/images/media/interactive.png
    wp-includes/images/media/default.png

    Loopback request The loopback request to your site completed successfully.

    Same problem, my reviews tab is missing !

Viewing 3 replies - 1 through 3 (of 3 total)
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