The response is not a valid JSON response.

  • eriktdesign

    (@eriktdesign)


    1 year, 1 month ago

    I’m working on testing the WISDM Reports plugin for a client’s site. After installing the plugin, I ran the “data upgrade” tools (which took several days) to index the data.

    When I attempt to view the reporting dashboard, every widget (except the ads for “pro” version) shows a message, “The response is not a valid JSON response.”

    Viewing the network activity panel in Chrome, I see that the calls to /rp/v1/revenue-from-courses/?start_date=1688961600&end_date=1691609215&_locale=user are resulting in 404 errors.

    Any ideas on what we can do to fix this issue?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter eriktdesign

    (@eriktdesign)

    1 year, 1 month ago

    I wound up kludging a redirect into the site to make the API endpoint go to the right place, but the report is still not getting any data. Can I have some assistance on this?

    yashvardhanag

    (@yashvardhanag)

    1 year, 1 month ago

    Hey @eriktdesign

    I hope this email finds you well.

    Thank you for reaching out to us regarding the issues you’ve encountered while working with the WISDM Reports plugin.

    We appreciate your diligence in testing and providing us with detailed information about the challenges you’ve faced. To assist you more effectively, we kindly request some additional information about your setup. Could you provide us with an approximate number of users currently using your website? Furthermore, if possible, could you share your website server configuration details, including CPU specifications and PHP memory limit?

    This will enable us to thoroughly assess your environment and identify any potential performance-related factors. Once we’ve gained a deeper understanding of your setup, we will be in a better position to offer you the guidance and assistance you need to get the WISDM Reports plugin functioning optimally.

    Looking forward to your response

    Thank you for your understanding and cooperation.

    Best regards,
    Yash – Wisdmlabs

    Thread Starter eriktdesign

    (@eriktdesign)

    1 year, 1 month ago

    Hi there,

    1. Number of users: ~14,000
    2. Server specifications: This site is hosted on Pantheon, on a Performance Medium plan.
      • Memory: 512mb
      • Application containers: 2
      • PHP Workers: 16
      • CPU: Don’t know, Pantheon doesn’t advertise this information. It should be pretty beefy though.
    Thread Starter eriktdesign

    (@eriktdesign)

    1 year ago

    Any update?

    Thread Starter eriktdesign

    (@eriktdesign)

    1 year ago

    Still waiting to hear back on this issue.

    yashvardhanag

    (@yashvardhanag)

    10 months, 1 week ago

    Hi there,

    Thanks for sharing the details. We have published an article that recommends the best specification for using the Reports plugin.

    Link: Click Here

    Let us if this helps and if there is anything we are missing out on

    Regards

    Yash – Wisdmlabs

Viewing 6 replies - 1 through 6 (of 6 total)
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