Support » Plugin: iThemes Security » The response is not a valid JSON response.

  • Resolved Joe

    (@joecrash)


    I get this error when running the setup wizard.
    I googled and tried all the options:
    Classic editor
    Mixed http(s) content.
    Permalinks
    even classic editor
    disable plugins.

    No luck so far.
    My host is on Windows with php7
    (don’t tell me to change host please πŸ™‚ )
    Any ideas ?

    • This topic was modified 3 months ago by Joe.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi Joe,

    It’s probably best to first open the browser console window and then switch to the Network tab. Then reproduce the issue and monitor the output in the Network tab.

    This should help get more detailed information about what goes wrong.

    Additionally you can look for javascript errors (if any) under the Console tab.

    +++++ To prevent any confusion, I’m not iThemes +++++

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @joecrash, thanks for reaching out. Could you please reach out to your hosting provider and have them enable ALL HTTP methods on your server? Please let me know how it goes.

    Thread Starter Joe

    (@joecrash)

    Thank you @nlpro and @shanedelierrr for looking into this.

    I activated HSTS in the hosting settings, that was the only one turned off.
    Now I get the error just 3 times instead of 4, so there is an improvement πŸ™‚

    In the console I see warnings like: dashboard–settings.js?ver=70128ccd7d8fb8ebf0dc:3
    schema $id ignored

    The networking tab does not give me any error.

    Thank you for looking into this

    Plugin Support chandelierrr

    (@shanedelierrr)

    @joecrash thank you for getting back. Could you please try deactivating all plugins except iTSec and switching to a default WP theme and see if it resolves the problem? If it does, reactivate the plugins one at a time to isolate the culprit.

    In addition, please ensure that you are using the latest version of iTSec and that your PHP version is at least 7.4. If the issue still occurs, please try deactivating and deleting the iTSec plugin and re-install.

    Hi Joe,

    Would it be possible to show us a screenshot of the Networking tab ?

    There may be usefull information displayed that does not resemble an error.

    Oh, the reported warnings from the Console tab are probably unrelated.

    Thread Starter Joe

    (@joecrash)

    Hello @nlpro :
    Here you can find a screenshot.
    2022-09-09 12_52_04-iThemes Security Settings.png
    The error you see is concerning an gravatar picture, thus unrelated.

    Thank you πŸ™‚

    • This reply was modified 2 months, 3 weeks ago by Joe.
    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @joecrash, I’d like to circle back regarding the allowed HTTPS methods on your server. Other customers who experienced the same error: Could not save user groups: The response is not a valid JSON response. were able to resolve it by ensuring that all the REST HTTP methods: GET, POST, PUT, PATCH, DELETE, and OPTIONS are allowed on their server. Please reach out to your hosting provider to have them check. Thank you.

    Thread Starter Joe

    (@joecrash)

    I changed the settings, rebooted.
    No luck
    14_10_52-Server11.png

    I was thinking about buying pro, but it needs to work of course.
    I have this on 1 other website as well, on others on the same server, I have no issue, but OK, I migrated some websites, this was clean install.

    thanks,
    Regards, Joe

    Thread Starter Joe

    (@joecrash)

    Well, It seems, I changed the wrong extension in IIS, after I updated the .php with these settings, it worked.

    Thank you so much.

    Regards, Joe

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @joecrash, thank you for the update, and I’m glad to hear that the issue is now resolved! Please don’t hesitate to reach out to us if you have other concerns that you’d like us to assist with.

Viewing 10 replies - 1 through 10 (of 10 total)
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