• Resolved Hansii

    (@hansii)


    Hi,

    I have a problem with the gallery. If you click on a thumbnail it give the following error: “The requested content cannot be loaded. Please try again later”.

    How can i fix this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @hansii and thanks for contacting us! 🙂

    I apologize for any trouble, I’m happy to have a look for you, however when I view the page I’m seeing all the 12 images? The only error messages I’m seeing is concerning the gliphicons from your theme are missing: http://cloud.supportally.com/2i1C3D0e3o3P

    Did you happen to already resolve this?

    Thread Starter Hansii

    (@hansii)

    When you click on the thumbnail the erorr appears.

    Hi 🙂

    I apologize, I see that now, but it looks like it’s trying to load the images from a different URL : http://cloud.supportally.com/1B2Y390d1h39. Coming from kustlicht.com

    Did the site migrate recently? It could be that the image URLs weren’t updated correctly possible.

    You could use the Better Search Replace plugin to manually update those URLs in your database.

    To do this follow these steps below:

    1. Install and activate the plugin by going to Plugins >> Add New. In the search box, type better search replace and find. You can install and activate the plugin from this screen. http://cloud.supportally.com/2I2i270I2t2Y
    2. Once the plugin is activated, go to Tools >> Better Search Replace
    3. Enter the old URL in the first input field.
    4. Enter the new URL in the second field.
    5. Select all the tables listed in the Select Tables box. You can click the first table name and holding down the shift key on your keyboard you can scroll down to the last table and click that one as well. This will select all the tables available.
    6. Please make sure to uncheck the Run as Dry Run? box
    7. Click the Run Search/Replace button to update the tables.
    8. Here’s a screenshot detailing out steps 2 – 8.

    http://cloud.supportally.com/271W34302D2n

    Please let me know if that helps! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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