Title: The Pro Version Does NOT work Last modified: September 3, 2016 --- # The Pro Version Does NOT work * [nasad76](https://wordpress.org/support/users/nasad76/) * (@nasad76) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/) * The WPMU plugins unfortunately follow the wrong policy of over-promising and under-delivering. I tried the pro membership for about 2 weeks. Their support never responded to my inquiries bearing in mind I had the premium membership that cost north of $500 per year. I only tried to use the WP Smush Pro, they claim “>60%” reduction, I got 0.17%. * Emailed support 3 times. After waiting for 2 weeks with no answer back from Support, I went on Paypal and filed a claim to get my money back. Only then they replied. * I would stay away from WPMU. They made thing look professional on their website but when it comes to reality, in my case, I got way below what was promised. Viewing 9 replies - 1 through 9 (of 9 total) * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953645) * Hi [@nasad76](https://wordpress.org/support/users/nasad76/), * Thanks for your feedback about the premium service, I’m terribly sorry to hear you had anything less than a great experience there! To clarify, we reply to every single email we receive there, are you sure you sent to the correct email address though? * If you’d like to [contact us here](http://premium.wpmudev.org/contact/), we’d love to investigate to see what happened there and see if there’s some way that could all be turned around to your satisfaction. * Does that sound reasonable to you? Hope so, we’d love to discuss it with you there! * Thread Starter [nasad76](https://wordpress.org/support/users/nasad76/) * (@nasad76) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953646) * of course I left the right email address. In fact I got almost an instant email from WPMU right after I made the claim in paypal. I wish your support respond to your clients as promptly as your response to paypal claims and criticism to your service. * As I stated in my last 3 messages to your support (I need to cancel my subscription and get I full refund). I signed up less than 2 weeks ago and your plugins fail to deliver so I am not looking for freebies here. * Thread Starter [nasad76](https://wordpress.org/support/users/nasad76/) * (@nasad76) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953647) * I missed the part where you mentioned “to clarify to respond to every single email we receive there”. That is is simply NOT true in my case. In fact here is the link to the support ticket: [https://premium.wpmudev.org/forums/topic/wp-smuch-pro-not-reducing-image-file-size#post-863663](https://premium.wpmudev.org/forums/topic/wp-smuch-pro-not-reducing-image-file-size#post-863663) * Your support mentioned the problem is with the image type on my website. I just switched to another premium plugin. In 2 minutes, all my images are compressed“ properly”, page speed insight jumped up to 88%. * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953649) * Hi [@nasad76](https://wordpress.org/support/users/nasad76/), thanks for your replies. To clarify a bit more, that support ticket is separate from our email handling. I see you’ve now gotten in touch by email, that’s actually the first we’ve heard from you through email. We’ll gladly assist you there. * There was a delay with support, so sorry for that, we were down a few staff members due to family losses but we’ll definitely get you a refund given the circumstances. * As that’s not pertinent to this free version, would you mind giving the free version a go and reviewing on that basis? * In fact, we’d still love to sort out the issue using this free version if you’d be open to it. Just let us know if so, we’d be more than happy to help. * [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/) * (@zeshanshani) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953673) * [@nasad76](https://wordpress.org/support/users/nasad76/), * There was a time when WP Smush was great but now it doesn’t deliver what it says. I would suggest to try using TinyPNG instead, they offer first 500 images compression free for each month, so pretty better option for a small website. [https://wordpress.org/plugins/tiny-compress-images/](https://wordpress.org/plugins/tiny-compress-images/) * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953675) * Hi [@zeshan](https://wordpress.org/support/users/zeshan/) Ahmed, thanks for your thoughts and for mentioning another possible solution. Could I ask if you’ve tried the latest free version of WP Smush.it though? * It’s still totally free, and is much more reliable than the former smush.it service. We’d love to consider any suggestions you might have for it too. 🙂 * [Zeshan Ahmed](https://wordpress.org/support/users/zeshanshani/) * (@zeshanshani) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953676) * Hi David, * Thanks for adding your reply! * I didn’t notice that, is it the same plugin: [https://wordpress.org/plugins/wp-smushit/](https://wordpress.org/plugins/wp-smushit/)? If so, I’ll be happy to give it a try again. Will leave my review and rating for it. * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953677) * Hi [@zeshan](https://wordpress.org/support/users/zeshan/), thanks for your reply as well and yes, it’s the same plugin here in the repository. It’s just been updated to work with our own service API. I happen to think the settings are more intuitive as well myself. * Hoping you’ll really like it! * [anewhost](https://wordpress.org/support/users/anewhost/) * (@anewhost) * [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953678) * Hey [@nasad76](https://wordpress.org/support/users/nasad76/) * > I just switched to another premium plugin. In 2 minutes, all my images are > compressed “properly”, page speed insight jumped up to 88%. * What plugin were you speaking of? 🙂 * Please advise, thnx! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘The Pro Version Does NOT work’ is closed to new replies. * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113) * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smushit/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-smushit/) * [Active Topics](https://wordpress.org/support/plugin/wp-smushit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smushit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-smushit/reviews/) * 9 replies * 4 participants * Last reply from: [anewhost](https://wordpress.org/support/users/anewhost/) * Last activity: [11 years ago](https://wordpress.org/support/topic/the-pro-version-does-not-work/#post-7953678)