Support » Plugin: JS Help Desk - Best Help Desk & Support Plugin » The plugin only gives 2 questions to the administrator and the user

  • Resolved 111107mailu

    (@111107mailu)


    Hello!

    Problem during testing: after creating a test case, the plugin allows the administrator and the user to create only 2 questions / answers.

    When sending 3 user questions or admin response, the plugin does not send it.

    Question: how to remove the limitation on the number of questions and answers for the administrator and users in one call?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Please check the configurations to allow how many open tickets to users.
    Admin > Help Desk > Configurations > Max Open Tickets

    Fix for bugs (these bugs will be fixed in 2.4.2)

    Edit
    ../wp-content/plugins/js-support-ticket/modules/ticket/model.php

    Find (line number 2572)
    $curdate = date(‘Y-m-d H:i:s’);

    Replace with
    $curdate = date_i18n(‘Y-m-d H:i:s’);

    Edit
    ../wp-content/plugins/js-support-ticket/modules/reply/model.php

    Find (line number 305)
    $curdate = date(‘Y-m-d H:i:s’);

    Replace with
    $curdate = date_i18n(‘Y-m-d H:i:s’);

    Thread Starter 111107mailu

    (@111107mailu)

    Hello!

    And mistakes again!
    Now, the script sends messages one by one!
    It is common practice to test all changes.

    Now the script sends messages like this:
    1 message – ok
    2 message – does not send
    3 message – ok
    4 message – does not send
    5 message – ok
    6 message – does not send
    7 message – ok
    8 message – does not send
    9 message – ok
    10 message – does not send
    11 message – ok
    12 message – does not send
    etc.

    It would be nice to get a bug-fixing bonus from you!

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Try this

    Edit
    ../wp-content/plugins/js-support-ticket/modules/reply/model.php

    Find (line number 315)
    if($diff <= 15){

    Replace with
    if($diff <= 7){

Viewing 3 replies - 1 through 3 (of 3 total)
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