Support » Plugin: Comment Reply Email Notification » The plugin is not working

  • Resolved thanhbx

    (@thanhbx)


    I’ve installed the plugin and check with some comments but I can’t receive any reply emails for those comments.
    Could you please check if there is any problem?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Arno Welzel

    (@awelzel)

    Does sending e-mail from your WordPress site work at all?

    For example, if you enable to get an e-mail if anyone writes a comment in the “Discussion” backend settings – do you get these mails when a new comment is written?

    Also keep in mind that many providers have very strict filtering in place and often won’t accept any e-mail send by servers they don’t know. Maybe you should use an SMTP provider like Mailjet or Sendinblue and an SMTP plugin like SMTP mailer (https://wordpress.org/plugins/smtp-mailer/). Both Mailjet and Sendinblue are for free up to a certain amount of e-mails per day.

    Thread Starter thanhbx

    (@thanhbx)

    For example, if you enable to get an e-mail if anyone writes a comment in the “Discussion” backend settings – do you get these emails when a new comment is written?

    No, I didn’t receive notification emails when I tried using another account to comment on my site. Also, If the comment was replied the commenter wouldn’t receive emails.

    • This reply was modified 9 months, 2 weeks ago by thanhbx.
    Plugin Author Arno Welzel

    (@awelzel)

    If you don’t get an e-mails at all this is not a problem of “Comment Reply Email Notification”. You first have to make sure that your WordPress installation is able to send e-mail.

    Either ask your hoster if there is a problem with sending mails in PHP applications in general or install a SMTP plugin and use a SMTP provider as recommended like Mailjet or Sendinblue.

    Thread Starter thanhbx

    (@thanhbx)

    I think I’ve fixed it. The plugin is running perfectly. Thank you!

    Plugin Author Arno Welzel

    (@awelzel)

    Thanks for the feedback.

Viewing 5 replies - 1 through 5 (of 5 total)
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