The plugin is not working

  • Resolved connyc

    (@connyc)


    5 years, 5 months ago

    Best,

    I have activated and set this plugin.
    But I get this message in my dashboard:

    Thanks! Als het goed is ontvang je een activatie e-mail voor Facebook Account Kit Login in je [ email deleted ] mailbox. Zorg er alsjeblieft voor dat je op de activatie knop klikt in die e-mail aan voltooi de installatie.

    Which means I have to receive an email to activate the plugin. I did not receive this email.

    Now I have set all the settings but it doesn’t work.
    I also have this message on my dashboard.

    Your Account is not linked with Facebook Account Kit yet. Please connect your account with Facebook Account Kit from your profile page. Hide this notice

    If I want to link my account to the plugin I get an error message.

    Can anyone help to get this right please.
    I also want all members to register with SMS.

    thanks in advance

    • This topic was modified 5 years, 5 months ago by Jan Dembowski.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Sayan Datta

    (@infosatech)

    5 years, 5 months ago

    Hi,

    Did you configure the plugin settings and Facebook App settings properly?

    Thread Starter connyc

    (@connyc)

    5 years, 5 months ago

    Hi,

    I think so, I followed the tutorials.

    Plugin Author Sayan Datta

    (@infosatech)

    5 years, 5 months ago

    Hi connyc,

    Please update this plugin to v1.2.0 aznd see waht happens.

    Let me know, if still the problem exists.

    Thanks!

    Thread Starter connyc

    (@connyc)

    5 years, 5 months ago

    Thank you, but I have version 1.2.0.

    Plugin Author Sayan Datta

    (@infosatech)

    5 years, 5 months ago

    Hi connyc,

    Please update this plugin to v1.2.1 aznd see what happens. After that also check the spam folder of your email. Email from Facebook may go to spam folder.

    Let me know, if still the problem exists.

    Thanks!

    Thread Starter connyc

    (@connyc)

    5 years, 5 months ago

    Hi,

    Updated and no changes
    Checked everything again and never received any mail 🙁

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 5 months ago

    @connyc Under no circumstances, do not send @infosatech that login information. The plugin author knows that that is not permitted and can get them into real trouble here.

    @infosatech I have flagged your account for moderation and will be reporting this to the plugins team.

    You were previously cautioned about this.

    https://wordpress.org/support/topic/create-password-option-in-accounts-setting-instead-of-change-password/page/2/?view=all#post-11554314

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials. I have flagged your account temporarily. That just means that your post will need to be approved and @ notifications from you will not work.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    Plugin Author Sayan Datta

    (@infosatech)

    5 years, 5 months ago

    Hi @jdembowski

    OK, thanks for your clarification, but can you please tell me that how can I help users if I need to investigate a particular issue which can not be replucated from my end?

    Thanks!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 5 months ago

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘The plugin is not working’ is closed to new replies.