Please check if categories of the menu have restricted access, if so the categories will be cut out of the tree if you enabled the hide completely setting for categories.
Hi Alex, thanks but there was no restriction set at all. Here is the screenshot. https://prnt.sc/1awYKL94TyF3
Hi Alex, can you help us with this?
Any help about this, please.
As always I’m quite busy, sorry. Could you send me credentials to your dev system? You can find my mail in the composer.json file of the plugin.
Please let me know when you have send me something. Until now I haven’t received anything.
Hi Alex, We had to get the dev site ready. I just sent you the login details. Thanks!
Hi,
you have to set the option “Hide empty” to “No” at UAM > Settings > Taxonomies settings. Seems that the element calculation for woocommerce isn’t working properly. It would be nice if you could confirm it that fixes the issue. I will have a look why the counting isn’t working.
Regards,
Alex
Hi Alex,
Kimberly is out today. I am her coworker. We changed UAM > Settings > Taxonomies to Yes. That did not fix the issue. What should we do next?
Thanks,
Damon
Hi Damon,
it should be set to “No” instead of “Yes”. Sorry if I made that not clear.
Regards,
Alex
Hi Alex,
Thanks for your help.
However, it still didn’t solve the issue.
Hi Alex,
Are there any other steps we can try to fix the issue?
Thanks!
Kimberly
Hi Kimberly,
could you test again with set to no and clear the cache of the page. I have seen that the menu get cached sometimes.
Greetings,
Alex
Hi Alex,
We did that, still the same issue.
