The plugin is good, the support for the free version is just the worst ever.

  • Robertino Sperandio

    (@robspera)


    1 month, 1 week ago

    As I have already written in the title, the plugin is also really good in the free version. The problem is the support service: totally disappointing and useless. They answer after days, saying nothing useful, suggesting contacting support for the paid version (but you can’t if you are using the free version), and continuously flagging the question as resolved even if it isn’t.

    For more info have a look to my support question titled “Red error server when creating/duplicating event”.

    1 star because I can’t give less, the support deserves 0 stars.

Viewing 1 replies (of 1 total)
  • Plugin Support nikolakrstic91

    (@nikolakrstic91)

    1 month, 1 week ago

    Hello Robertino,

    Thank you for your feedback.

    I would like to start by apologizing on the behalf of Amelia team for the delay in our replies. Your query does require a detailed troubleshooting that cannot be conducted in this forum. Please note that you can open a ticket with us, even with using Amelia Lite, by contacting us through our Pricing page (which Uros also mentioned previously).

    Once that is done, please provide me with a support ticket number so I can make sure you are provided with the support as soon as possible.

    We take great pride in helping our customers and I am sure we will be able to overcome these obstacles from your query.

    Thank you for choosing Amelia,

    Nikola, Support Manager at Amelia

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.